Verizon Wireless is shutting down its 850-employee Bellevue call center, one of three the company is closing in a move to consolidate its...
Verizon Wireless is shutting down its 850-employee Bellevue call center, one of three the company is closing in a move to consolidate its call centers.
The Bellevue employees are being encouraged to seek other positions locally or to transfer, with relocation assistance, to one of Verizon’s other U.S.-based call centers, according to a statement from the company.
Those who do not find another position within Verizon will receive outplacement assistance and severance packages.
The Bellevue call-center shutdown is scheduled to be completed by the end of the second quarter, according to Verizon’s statement. The company’s regional headquarters and other groups will remain in Bellevue.
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The other call centers Verizon is closing are in Houston and Southfield, Mich. It also is merging two Northern California call centers and consolidating two “Internet Response” centers in Ohio and Illinois. Twenty-eight U.S. call centers will continue to operate.
“We are making changes in our call centers to enhance customer service by maximizing the use of our real estate and using extra capacity in our other U.S.-based centers,” the company said in its statement.
Verizon is taking steps to rein in costs after capital spending rose 6.3 percent in 2011. The carrier is trying to keep pace with rival AT&T as it spends billions to improve and expand its network.
In Washington state, Verizon plans expand its high-speed 4G LTE wireless infrastructure.
Just last month, telecommunications provider CenturyLink shut down its Gig Harbor call center, relocating the 52 positions there to the company’s existing call center in Medford, Ore.
Information from Bloomberg News is included in this report.