A consulting firm, hired to identify areas for improvement at Washington state’s largest psychiatric hospital, found many patients left alone or ignored. A staff survey found other concerns, including a fear of retaliation for reporting problems.
Inspectors who visited Washington state’s largest psychiatric hospital found that safety problems that thrust the facility into the national spotlight after the escape of two dangerous patients a year ago persist, including neglected patients.
And a survey of Western State Hospital staff, conducted as part of federal oversight in December and January, found that administrators make decisions that “adversely affect patient safety” and there was a lack of trained or qualified staff, fear of retaliation from managers and too much focus on bureaucracy over staff safety.
The survey and the consultants’ report were obtained by The Associated Press from someone close to the hospital who requested anonymity for fear of retaliation.
The consulting firm, hired to identify areas for improvement, visited the hospital in January and February and found many patients were left alone or ignored.
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State officials, though, say they are making progress, including hiring additional staff members, as they try to turn around the facility since the patients escaped in April 2016. They say correcting problems that have developed over decades will take time to resolve.
Dr. Joseph Wainer, a psychiatrist at the hospital, said the problems continue. He wrote a letter to the editor that recently appeared in The (Tacoma) News Tribune, in which he alleged that management at the facility was traumatizing employees and patients.
“I see people who’ve been told that their perspective is ignorant, who have been ignored, shamed and intimidated into silence by an increasingly authoritarian leadership,” he wrote.
Wainer told AP in an email the hospital placed him “under investigation.” Wainer said the investigation was “quite frightening” and “I still don’t know exactly what they’re suggesting I did wrong.” Wainer said investigations are often used to “discredit and to intimidate both the person investigated and those who might question contemplating the executive leadership.”
Kelly Stowe, a spokeswoman for the state Department of Social and Health Services (DSHS), said the agency couldn’t confirm or deny an investigation because it doesn’t comment on personnel actions. “What I can tell you is that we don’t restrict an employee’s right to free speech,” she said.
A judge recently issued an injunction against the hospital that requires it to address a pattern of retaliation against staffers by the end of April, and also ordered a $1.1 million award for a case involving a former worker who faced retaliation when he reported patient neglect.
After the 2016 escape, which led to a statewide manhunt, the hospital was hit with a series of health and safety violations that put it at risk of losing the millions it receives from the Centers for Medicare and Medicaid Services. Gov. Jay Inslee then fired the hospital’s CEO and sought state funds to hire more staff. The DSHS entered into an agreement with federal officials in June that required it to fix the problems by July 2017 or face losing its funding and accreditation.
At a news conference this month outside the hospital, Inslee and new CEO Cheryl Strange said they’ve made significant improvements in patient safety and staffing levels. He said he hopes to get more money to continue the work of fixing the hospital.
Carla Reyes, assistant secretary at DSHS, said the facility has used the recent surveys and report to make improvements.
“The scope of improvement necessary at WSH is the result of decades of underfunding, and the changes needed take time to implement,” Reyes said. “We have made great strides and continue making necessary changes every day.”
Besides noting that they’ve hired additional staffers, the state did not cite the number of new violations they’ve had or the number of overtime hours worked by staff.
The state health agency inspected the hospital in late March and reported a patient-safety violation involving nursing staff and a patient’s treatment plan. The patient’s doctor had ordered a special diet of thick liquids for a patient who had trouble swallowing. The patient was to be in a nurse’s line of sight during all meals, due to the danger of aspiration. That information was never entered into the patient’s treatment plan, which put the patient at risk, officials said.
The state said that based on these findings, it has “reviewed and updated plans for all patients with special diets.”
In the survey, staff said managers were concerned only with paperwork, rejected requests for changes that would improve safety and criticized staff or handled discipline problems in front of others.
When the state entered into the improvement agreement with federal regulators, it hired Clinical Services Management, a consulting firm, to help it come into compliance. The firm visited the hospital in January and February. Among the findings:
• In one ward, inspectors found two patients lying on the floor in hallways, and “no staff was observed to be engaged” with either one.
• In another ward, six patients were supposed to be involved in an exercise group, but two were walking the halls, two were sleeping in their rooms, and two patients were sitting in the day room not engaged in activities.
Federal investigators will conduct new inspections before the July deadline.