San Francisco’s aggressive approach to removing tent camps may be a preview of what’s to come in Seattle. The two cities have similar progressive politics, tech booms and growing wealth gaps.

Share story

SAN FRANCISCO — Two years ago, the street under Highway 101, cutting through the heart of this Bay Area city, was lined with hundreds of tents sheltering homeless people. But on a recent morning, there were only a handful.

Instead, Guillermo Perez and the San Francisco Public Works crew he leads, which cleans encampment “hot spots” all over the city, stumbled across something he’d never seen: a motorized cart, like those used to carry an injured football player off the field, parked next to three people who’d camped on the sidewalk overnight.

The young couple who claimed the football cart, Kolby and Cara, had no tent visible, just a few tarps and a pile of their things. Beside them was another man with a large bin. Everything was on wheels.

If you are homeless in San Francisco, mobility is critical these days, as city leaders demand that tent camps, large and small, be cleared from the streets.

Guillermo Perez, operations supervisor with San Francisco Public Works, left, works with his crew and police on a recent morning. To clean the city streets and keep them free of tents, the group woke up tent residents along Division Street and asked them to move along. (Erika Schultz / The Seattle Times)

And, on the whole, the city has achieved that goal. As of June, there were no encampments of 20 or more tents or structures in a city infamous for its homeless camps. Overall, the number of tents has been cut in half since 2016.

That strategy responds to increasing frustration among residents and city and business leaders, who said camps posed serious health risks and incubated crime. The past three San Francisco mayors, including new Mayor London Breed, have prioritized cracking down on the encampments — something Seattle leaders have tiptoed around.

Staci Lewis, 53, sits along the Embarcadero near the Bay Bridge in San Francisco. Lewis, who has lived in the city for four years, says her tent must come down by 6 a.m. or police officers will approach her to put it away. (Erika Schultz / The Seattle Times)

The aggressive path San Francisco has taken may be a preview of what’s to come in Seattle — the two cities twinned by progressive politics, tech booms and growing wealth gaps.

Seattle has recently quickened the pace of encampment removals, as Mayor Jenny Durkan faces increasing pressure to stem the homeless crisis.

San Francisco’s recent experience shows the consequences. Homeless advocates argue the strategy doesn’t end homelessness, but instead scatters people, leaving them with insufficient access to shelter and affordable housing. People often keep tents up just overnight, so they’re less likely to be spotted.

Operations supervisor Guillermo Perez, center, leads a San Francisco Public Works crew on a recent morning, working just north of the city’s Mission District. The group woke up tent residents and asked them to move their belongings to clean up the area. (Erika Schultz / The Seattle Times)

But supporters of the strategy say it’s a way to bring services to people living outside while addressing very real safety concerns about large camps. And while the city has gotten tougher, San Francisco’s milestone was the result of a coordinated two-year
effort to connect people living in large camps to shelter and other resources.

Almost every homeless person in San Francisco recently interviewed by The Seattle Times said they were constantly told to move. It used to be every two weeks, said Cara in a rapid, barely audible clip. Now it’s nearly every day.

Our goal is to make it look like nothing was there. Even if they come back tomorrow.” - Guillermo Perez

That, San Francisco officials say, is largely the point.

“We can’t let up,” said Breed, who was elected in June, becoming the city’s first black female mayor.

“We can’t let up,” says San Francisco Mayor London Breed, who was elected in June. “Yes, we’re going to be compassionate and we’re going to offer support and help. But no, we’re not going to let you erect a tent on the sidewalk and keep it there.” (Erika Schultz / The Seattle Times)

“Because someone refuses services doesn’t mean that we leave things the way they are,” she said in a recent interview with The Seattle Times. “Yes, we’re going to be compassionate and we’re going to offer support and help. But no, we’re not going to let you erect a tent on the sidewalk and keep it there. We’re going to ask you to take it down and, if you refuse, then we’re going to take it down.”

That’s where the daily street cleans come in. Perez’s team includes two pressure washers and steam cleaners, blasting sidewalks with boiling hot water and lemony Pine-Sol.

“Our goal is to make it look like nothing was there,” said Perez. “Even if they come back tomorrow.”

On a recent early morning, a San Francisco Public Works employee washes down the streets under Highway 101, just north of the Mission District. (Erika Schultz / The Seattle Times)

Density, disparity

Homelessness has long been an issue in San Francisco that — due to the city’s compactness — touches almost everyone who lives there. Imagine squeezing Seattle into a city roughly half its physical size, and where the property values are almost twice as high.

The Seattle Times’ Project Homeless is funded by BECU, The Bill & Melinda Gates Foundation, Campion Foundation, the Paul G. Allen Family Foundation, Raikes Foundation, Schultz Family Foundation, Seattle Foundation, Seattle Mariners, Starbucks and the University of Washington. The Seattle Times maintains editorial control over Project Homeless content.

· Find out more about Project Homeless  

San Francisco’s tech and real-estate development boom has exacerbated that tension, wiping out warehouses and vacant lots where homeless people used to sleep, at the same time ushering in enormous wealth.

Tourists view San Francisco from Twin Peaks. Tourism-industry experts told leaders that homelessness and its related issues were hurting the city. (Erika Schultz / The Seattle Times)

This has pushed homeless people, and their struggles, into the public eye in a way they previously weren’t. That coincided with rising opiate use and a mental-health system that ranks by some measures slightly worse than Washington’s, according to a report from the nonprofit Mental Health America.

“So you have a more visible homeless population with a lot more problems, a more affluent citizenry in the surrounding areas and more visibility through the tents,” said Jennifer Friedenbach, executive director of the city’s Coalition on Homelessness, an advocacy group that opposes the city’s encampment removal policies. “This puts a lot of pressure on the politicians who want to respond to the property owners.”

Locals often identify the city’s hosting of the 2016 Super Bowl as a critical juncture, when tents started to become more ubiquitous and the city started to push for more cleanups.

The city’s tourism industry started to be impacted, said Jim Lazarus, the San Francisco Chamber of Commerce’s senior vice president of public policy, and there was a realization at City Hall that the problem had gotten to a breaking point.

Buskers Jon Fetacrumblah, left, and John Riley, 49, play “Bird Song,” a Grateful Dead tune about Janis Joplin, in San Francisco’s Haight-Ashbury neighborhood. Both men live on the street. Riley said it once was easy to rent a room in the city as an artist or minimum-wage worker. (Erika Schultz / The Seattle Times)

Breed echoed that frustration in her campaign. She embraced more progressive ideas — support for safe drug-injection sites and more housing — but also took harder-line stances for cleaner streets and more forced treatment for people with serious mental-health issues.

And unlike in Seattle, where a contingent on the City Council vocally opposes “sweeps,” San Francisco’s Board of Supervisors is not as queasy about removing large encampments as long as people are offered shelter, Lazarus said.

Elected officials are reflecting the compassion fatigue in the community, said Dr. Margot Kushel, director of the University of California San Francisco Center for Vulnerable Populations. She has concerns about the camp removals.

“I think there are a lot of people who don’t see the sweeps as a bad thing because they see it as a necessary evil,” said Kushel, who like many homeless experts believes housing is the best way to solve the crisis.

But what people may not understand, she said, is “when you’re sweeping people with no place to go, all you’re doing is moving them from one place to the next.”

You can’t solve homelessness by addressing housed people’s complaints. You solve homelessness by addressing homeless people’s needs.” - Jeff Kositsky

“Andrea C.” sweeps the sidewalk near the bus she shares with her boyfriend in San Francisco’s Bayview neighborhood. She said she’s been overwhelmed with medical bills after two major car accidents. Officers regularly ask people living in the vehicles to move along, she said. (Erika Schultz / The Seattle Times)

Three-tiered approach

The whiteboard in Jeff Kositsky’s office in the city’s Department of Homelessness and Supportive Housing features a big goal: Reduce the city’s one-night homeless count of 7,500 by 30 percent in the next five years.

It’s a big swing considering those numbers have stayed fairly flat in San Francisco since at least 2013. The department Kositsky directs is only two years old, created to unite some 400 homelessness-services contracts scattered across eight city agencies under one umbrella — something Seattle still has not done.

Kositsky is no-nonsense about the work and his belief that it must be done with the needs of homeless people in mind.

Sage Haithcoat, 27, fastens a tarp on a shelter in the Bayview neighborhood of San Francisco. (Erika Schultz / The Seattle Times)

“You can’t solve homelessness by addressing housed people’s complaints,” Kositsky said. “You solve homelessness by addressing homeless people’s needs.”

To that end, San Francisco has three teams, totaling 70 people, that focus on homeless people living outside.

A Homeless Outreach Team works with people who are homeless in the city at large, and includes case managers who link clients to services but does not include police officers.

A smaller group of four focuses exclusively on worrisome, large encampments of six tents or more, which Kositsky calls “incredibly unhealthy places” for them to live. After a few weeks of offering services and shelter to everyone living there, Public Works crews start the cleanup.

A third team is dedicated to preventing them from popping back up. Typically, people comply. If they don’t, Kositsky said, “then we’re going to call the cops.”

Seattle roughly copied the model with its 22-person Navigation Team, soon to grow to 30 people. It includes police officers and does outreach at all encampments, not just those slated for a cleanup. It is stretched thin.

San Francisco also operates its homeless-related services out of a command center similar to Seattle’s. But in San Francisco, a dispatch line runs directly to the office so people can call seven days a week to ask someone be sent to assess a homeless person. Mayor Breed herself regularly calls to report tents.

Overall, the budget for San Francisco’s homeless department’s is $284.5 million. In addition, Public Works spends $15.2 million on the cleanup effort. Seattle’s homelessness response budget is about $86.7 million, according to a recent City Council committee report.

William Buehlman, an outreach coordinator for the Glide Foundation, left, gives out supplies with volunteers Dylan Burditt and Tabetha Hawkins, in San Francisco’s Tenderloin neighborhood. Glide’s harm-reduction program offers free clean injection supplies, condoms and overdose-prevention information. (Erika Schultz / The Seattle Times)

Getting these systems in place in San Francisco took time. The business community had to be patient.

“I think finally in the last six months there was some noticeable tipping point with seeing a significant removal in encampments,” said Lazarus, with the chamber. “It’s not perfect, but progress has been made.”

Moving the problem

But at what cost have those tents disappeared? And to what effect?

Of the roughly 1,200 people who lived in camps removed by the Encampment Resolution Team, around 300 of them — 25 percent — went into permanent housing, according to Kositsky’s department.

That’s similar to the success rate the city sees across its homeless programs, Kositsky said. The city is not sure what happened to the rest but hopes researchers will study who stays outside and why.

Meanwhile, more than 1,000 adults were on the waiting list for shelter as of mid-September.

Carlos Guillen, 60, moves his possessions as city employees clean the streets in front of the Episcopal Church of St. John the Evangelist in San Francisco’s Mission District. Wheels are important, as Guillen has to move several times a week during cleanings. “It’s not easy to be homeless.” (Erika Schultz / The Seattle Times)

Across San Francisco Bay in Alameda County, which includes Oakland, the homeless population has increased and some staff believe more homeless people are coming from San Francisco, said Elaine de Coligny, executive director of the county’s homeless services coordinating agency. She’s waiting to see if next year’s homeless count supports that theory.

In San Francisco, people are kept constantly on the move by Public Works’ cleanup teams, which do not include outreach workers. Police, however, are usually present to protect the crews.

That’s a major concern to homeless-service providers and advocates, who fear enforcement has taken precedence over outreach. Public Works staff and police officers are “not social workers,” said Kelley Cutler, human rights organizer for San Francisco’s Coalition on Homelessness.

“We’ve been scrambling,” said Krystle Erickson, who once lived in a large encampment. On a recent Wednesday, after being told to move several times, she and friend James Mister had stopped outside a wholesale herb and spice store in the Mission District. Her belongings were piled on a Costco shopping cart and a baby stroller she’d found the previous day. Her gray cat, Buku, was curled in a pet carrier.

Krystle Erickson, 38, pets her cat, Buku, in the Mission District. Originally from Oregon, Erickson has been living on San Francisco’s streets for three years. She moved her belongings to a friend’s tent a few minutes later after a shopkeeper asked them to leave. (Erika Schultz / The Seattle Times)

But soon, Eddy Rose, the store manager, asked them to move along. It’s his job in the morning to clear and sweep the street, so trucks can get in and out of the store’s warehouse doors.

“If there’s encampments, that makes it difficult,” he said. Erickson and Mister moved a few blocks away, no argument.

The pair also had beds in a nearby shelter, called a Navigation Center, which offers an array of services and are designed for people historically resistant to shelters, a model Seattle also copied. They don’t stay there every night, which is not uncommon among people transitioning to living inside; the center also recently kicked out Erickson’s friend Veronica, so sometimes she stays with her on the streets.

Employees talk outside the Central Waterfront Navigation Center in San Francisco’s Dogpatch neighborhood. The center allows residents to bring their partners, pets and possessions for short-term stays, and is designed to help people get into long-term housing and treatment services, if needed. (Erika Schultz / The Seattle Times)

But San Francisco — which will have five Navigation Centers by year’s end compared to Seattle’s one — has put time restrictions on almost half the beds, a reflection of the city’s limited resources. Erickson is only guaranteed 30 days of shelter. Other beds have seven-day limits, restrictions that Seattle does not impose. Kositsky argues these stays give people a crucial respite from the street.

About 1,370 people have had a “successful exit” from the Navigation Centers as of January. Of them, almost 66 percent left through the city’s Homeward Bound program, which essentially buses people out of San Francisco, connecting them with friends or family in other cities or states.

For their part, Erickson and Mister are exhausted with street life, too, and the hassle of constantly moving their things. Erickson, 38, is battling heroin addiction; Mister has been outside 15 years.

“I just keep wanting it to be over,” Mister said.

A person walks in an encampment known as the “the Hairball” under Highway 101 in San Francisco. In 2017, the city placed boulders throughout the space to try to prevent people from pitching tents there. (Erika Schultz / The Seattle Times)

And this is exactly what Mayor Breed hopes will happen — that people will tire of the constant moving.

“We can’t control what people decide to do. What we can try and do is continue to stay on top of it and to basically get to a point where … people say, ‘OK, fine, I’ll accept the help,’ ” Breed said.

Familiar debates

But as surely as fog rolls over the San Francisco hills, homeless people are still all over the city even with the clampdown on tents: from the Haight-Ashbury, where buskers sing on street corners, to the hidden industrial areas of Bayview, where increasingly vehicles used as homes park along the streets.

Many see it as an intractable part of life here, a fixture on the daily commute. Sara Caldwell and Jerrin Lawian regularly saw tents while walking into their office on the edge of the Mission District.

“It’s harsh,” Caldwell said. “It’s not something you can ignore.”

The city recently cleaned up the area, but both expect the tents to return.

This is the question for San Francisco and Seattle: How does a city address homelessness beyond encampments?

On this, both cities share political battles: San Francisco is planning to move forward with safe drug-injection sites, something Seattle and King County leaders support but have yet to set up. Public drug use is the major problem in San Francisco today, and it’s not entirely a homeless one. A bill legalizing the sites has passed the state Legislature and awaits the governor’s signature.

Sage Haithcoat, 27, works on creating a space for a shelter in San Francisco’s Bayview neighborhood, an industrial area on the city’s southeast side. More than a dozen RVs and buses were parked in the area. (Erika Schultz / The Seattle Times)

San Francisco is also locked in a battle over another familiar question, whether businesses should have to pay for homeless services. Similar to Seattle’s now-defunct head tax, a proposition on San Francisco’s November ballot would levy a tax on businesses with at least $50 million in annual revenue to raise about $300 million a year for housing and services for homeless people.

Even with more new housing in the pipeline, Kositsky, the city’s homeless director, is blunt about realities going forward.

“We can’t offer everyone everything they want, but what we should be trying to do is offering everybody something that’s going to provide some relief from their situation,” he said.

It’s not clear what that is, however, for Kolby and Cara, the couple with the football cart that Perez and his crew encountered under Highway 101. It was after 6 a.m. now, the city was waking up and crews were waiting to clean. The couple had to get going.

Officer Domonique Ellis talks with Cara and Kolby after Public Works crew members asked them to move their belongings during a street cleaning. The young couple said they’ve had mixed interactions with city workers — some have been kind, but others have said degrading things. Moving is a constant stress, they said. (Erika Schultz / The Seattle Times)

“Does it move?” Perez asked them, referring to the cart.

Reverse didn’t work, but forward did. The couple pulled away and around the corner.