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Youth-detention staff  “refused” to help a King County Sheriff’s deputy taking in a violent teen on Tuesday, according an internal memo acquired by KING5.

Even after the teen started spitting and biting the deputy, a school-resource officer for Highline High School in Burien, jail staff would not so much as open the gate at King County’s Youth Services Center, according to the report.

Instead, staff told the deputy: “Call your back-up. We are not opening the gate,” according to the TV report.

After the deputy screamed for help by radio, at least three Seattle Police Department units arrived on scene to help within seconds of the call, according to SPD spokeswoman Renee Witt.

The King County Department of Adult & Juvenile Detention and King County Sheriff’s Office confirmed both are working on an internal investigation of what happened. Neither would answer any further questions about the incident.