I read the article “State fines Regence, other insurer $750,000 for flawed customer service” [Local News, Aug. 24] with interest. I would have liked to see a larger fine, but it is about time health-insurance companies are held responsible for their actions.
After all, these are the same companies that are pulling out of health exchanges and limiting options for individual buyers because the Justice Department didn’t approve a merger. These are the same companies that cry that premiums do not cover costs while giving CEOs huge salaries and perks. These are the same companies that use creative accounting to hide profits and employ discriminatory practices based on health status.
I encourage Insurance Commissioner Mike Kreidler and Congress to continue to review and fine health insurers until they decide to do right by their customers.
Jackie Bruner, Issaquah
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