Working as a run concierge at the Westin Seattle merges Smith’s passions for fitness and travel.
What do you do? I am the lead guest service manager and run concierge for the Westin Seattle hotel.
How did you get started in that field? I have always had a passion for travel and hosting events, so hospitality was a natural fit for me. I started out in hotels as a front desk agent in college, while earning my hotel management degree from Johnson & Wales University. Around that time I was talked into running a 5K in the pouring rain, then into a half marathon and finally a destination marathon. I got hooked!
What’s a typical day like? Tuesdays and Thursdays, Kim — our other run concierge — and I start the day at 6:30 a.m. We take our guests on a 5K running tour of the city through the Olympic Sculpture Park on the waterfront — and that is only the beginning. I lead the daily operations meeting to go over arriving groups and VIPs. I work directly with our guests on special arrangements and opportunities, all while supporting the guest services team to anticipate our guests’ needs and personalize their experiences. I end every Tuesday by leading the Westin Seattle weekly Couch to 5K running club to encourage our staff [members] who have an interest in running.
What’s the best part of the job? Getting paid to lead running tours and meet amazing people from around the world.
What surprises people about what you do? I get paid to run! I am so grateful that Westin and my team strongly support well-being, specifically moving well. My leaders and their commitment to the RunWESTIN program have created the ideal intersection between travel and fitness. It is through their partnership with the Rock ‘n’ Roll races and enthusiasm for our guests, that I am able to unite my passions for fitness and travel in and outside of work.