MONTPELIER, Vt. (AP) — Officials are investigating after Vermont’s 911 system failed for nearly an hour last week, causing 11 emergency calls to fail.
Barbara Neal, executive director of the state E911 Board, says there is no indication of anyone coming to harm as a result of the outage. The Rutland Herald reports the Department of Public Safety is petitioning for an expanded investigation of Consolidated Communications.
Neal says the outage lasted from 11:02 p.m. to 11:47 p.m. on Monday, March 19, and it was a statewide failure.
She says most callers were able to reach local responders when their 911 calls failed and local police were dispatched for welfare checks on three callers who were not reached.
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Neal says Consolidated Communications attributed the outage to human error during network maintenance.