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WORCESTER, Mass. (AP) — Residents in a Massachusetts public housing complex say they’ve suffered from a “putrid, gut-wrenching” smell from a sewage backup for weeks.

The Telegram & Gazette reports the Worcester Housing Authority wrote in a Facebook post the backup at A Better Life Village was due to grease and baby wipes clogging the pipes.

The authority said it would clean the basement of the Worcester building Tuesday. Still, the newspaper reports no crews arrived as of 5 p.m.

Housing authority director Alex Corrales says crews had cleaned the building at the end of the day and will return to control the smell.

The housing authority says their response time was “appropriate” and the claim that they let the issue last for weeks is false.