PORTLAND, Maine (AP) — Records show a Maine utility knew about problems with its billing system for months, despite saying the new software was not a factor in why more than 1,000 customers saw high winter power bills.
The Portland Press Herald reports documents filed with the state Public Utilities Commission show a series of problems with Central Maine Power.
Some of the problems include customers seeing double usage on their bills with no cost and enrollment issues with auto-pay.
The utility switched to the new system in October 2017, the same time a windstorm knocked out power to thousands of customers.
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CMP spokesman John Carroll said Thursday the company has found that the recorded usage and amounts due are accurate.
The commission is expected to audit CMP starting May 15.