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JUNEAU, Alaska (AP) — Clients of Bridge Pet Services in Juneau said they’ve been having problems contacting the company about reclaiming the ashes of their cremated pets.

In response, the company’s owner has acknowledged that he’s fallen behind on getting ashes back to clients, KTOO Public Media of Juneau reported .

Customer Tammy Hunt said she drove by the shop and recorded video showing bags that were weeks old, the station said.

“You know, if we didn’t care, we’d just take our pets out to the landfill,” Hunt said.

Mike Dziuba, who co-founded the company in 2007, told the station he runs the business alone and works full-time at a hospital, so animals in body bags sometimes sit in his truck until he can return to his shop.

Dziuba said he has time off coming up and plans to devote it to making things right with his clients.

“It’s just embarrassing and I’m just trying to get this sorted out and get back on track,” Dziuba said.

City Manager Rorie Watt said the city had received calls from concerned Bridge clients. He said they asked the Gastineau Humane Society to reach out to Dziuba.

“I do think it’s a service that the public appreciates and the prior method of burying dead pets in the landfill really was not very popular with a lot of people,” Watt said.

Hunt said she’s upset, but Dziuba waived her bill.

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This story has been corrected by removing a reference to a video of body bags being posted on Facebook and to say the company was founded in 2007.

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Information from: KTOO-FM, http://www.ktoo.org