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DENVER (AP) — After Colorado launched a new technology system to handle reimbursements for Medicaid claims, hospitals across the state are still owed millions of dollars.

The Colorado Hospital Association released data on Wednesday that indicated five individual hospitals and five hospital systems were owed nearly $211 million in claims after the first four months of the new system that launched in March, The Denver Post reported ( ).

The lack of payments is causing hospitals, especially in rural areas, to struggle, said Julie Lonborg, the association’s vice president for communications. She said the issue is reaching an unsustainable level, and hospitals fear they might not be able to treat nonemergency Medicaid patients.

Susan Birch, Health Care Policy and Financing Department executive director, said the new system operated by DXC Technology will bring the state into federal compliance and will help it pay Medicaid claims more accurately. The department facilitates the Medicaid program in the state.

“This transition has been incredibly complex,” Birch said. “We absolutely recognize and acknowledge that many have struggled.”

When the new system launched, claims from hundreds of providers were rejected for coding errors and validation issues. State officials said that these issues were from operator error, and that they warned providers to get trained on the new system before it went live.

Under the new system, $4.3 billion has been paid in 28 million claims so far. Medicaid officials said the system currently has 98,000 claims waiting for review. When the system returns to normal operations, they expect to have 30,000 claims awaiting review within 10 business days.


Information from: The Denver Post,