Some upscale hotels are starting 24-hour stay concept. Check in at 3 p.m., leave at 3 p.m. the next day. Others are standardizing late checkout.
Late risers and those with inconvenient flight times can relax a bit more in their hotel rooms instead of making a beeline for the door as more hotels offer very late checkout times for guests. Upscale properties are, so far, leading the way.
Marc Dardenne, the chief executive of Patina Hotels & Resorts, plans to introduce a 24-hour-stay concept that allows guests to stay for a full day at the upscale Singapore property scheduled to open in December. Guests can check in at 3 p.m. and depart as late as 3 p.m. the next day. There are no check-in desks at the hotels, but key cards can be programmed before arrival (rooms from $650 per night).
The Absalon, an independent hotel in Copenhagen, Denmark, has a similar policy.
Some hotels now have tiered late-checkout pricing plans. Yotel’s new mobile app, Shaggy, allows guests to check out at 1, 2 or 3 p.m. for a surcharge of $20, $35 or $50, respectively.
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Peninsula Hotels began a flexible checkout program a few years ago. At the Beverly Hills, Calif., hotel, guests are not even restricted to checking out within 24 hours.
“You can check in whenever you want, and leave whenever you want,” said the property’s managing director, Offer Nissenbaum.
He said that guests who linger are not charged more. The service was a significant reason that the hotel has a return customer rate of 70 percent, he said (superior rooms start at $550).
Horst Schulze, the chief executive and president of the Capella hotel group, which also offers 24-hour stays, said using a flexible checkout service can be more difficult with an extremely large property, explaining that the traditional check-in and check-out times are for housekeeping reasons.
But, he said, rotating cleaning-service times have helped hotels free up rooms around the clock.
“Not sitting in the lobby or beach with your suitcase and waiting for a flight is the definition of luxury to me,” he said.