Readers rant about overwork, rave about busy, cheerful barista

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RANT  To companies (managers) requiring employees to work 12-14 hour days, 4-8 weeks without a day off, even though during the hiring process they emphasized their belief in “Work-Life Balance.”  Shame on you. Everyone needs time to recharge.

RAVE  To the barista at a downtown coffee shop who was so calm and polite despite there being about two dozen people ordering at the same time. He was friendly, told a few jokes, and got my order for me quickly. Thank you for making my day better!