The key is to differentiate your own outstanding work from that of an average performer.
Q: Everyone in our company has been asked to write a self-appraisal as part of their performance review. Although I believe I have done an outstanding job, my duties are basically the same every year. With no specific accomplishments, how can I show the quality of my work?
A: Keep in mind that the same tasks can be completed with varying levels of initiative, creativity, helpfulness and attention to detail. So the key is to differentiate your own outstanding work from that of an average performer.
Let’s say, for example, that one of your responsibilities is to schedule meetings. On a self-appraisal, you might mention that you book locations well in advance, provide comprehensive information to participants, send out timely reminders, respond promptly to concerns, and handle unusual requests.
In short, your goal is to describe someone who does a standard job with a high level of competence. If this begins to feel like bragging, insert the phrase “I try to” — as in, “I always try to provide outstanding customer service.” Then describe exactly how you do it.