Before the pandemic emptied offices and turned dining tables into desks, getting a midday haircut or heading out for 5 p.m. therapy could involve a bit of clandestine choreography: clearing one’s schedule of meetings, finding a friend to cover, then slipping out while the boss was away.
That dance came to a halt in March 2020. And in the absence of commutes and face-to-face conferences, some white-collar workers began defining their own hours, sneaking in grocery runs, medical appointments and naps between job tasks.
Many others found those blocks of reclaimed time quickly filled by new responsibilities, like child care and nursing sick relatives back to health. But the mere existence of such hours raised other questions: How scheduled should a person be? And should relaxation — including and beyond the lunch break — have an official place in the 9-to-5?
Throughout the pandemic, well-heeled employers have offered their charges all kinds of benefits and perks tied to well-being: extra paid time off for parents, free access to therapy apps, Peloton bikes. But what some employees have become most accustomed to is the sense that they can work their hours and block off the rest as unavailable.
Now that widespread vaccination in some countries has brought many bodies back to physical offices, and companies still operating remotely have accelerated their return-to-office plans, some workers are wondering: Where will all that time go now? And can I get it back?
Scheduling time to socialize or decompress
Kaianne Sie-Mah, a design strategist in Washington, D.C., used to feel guilty taking time for herself during business hours. “When I first started working and a friend was in town, I’d be afraid to book time to go to lunch with them for more than 45 minutes,” she said.
But when her office went remote in 2020, her perspective shifted. “The personal time we’re seeking for ourselves — like taking a nap, getting a manicure, taking a shower or doing a workout during the day — I think that’s akin to being in an office and getting caught up in a conversation with someone at the coffee machine for an hour, which would happen before the pandemic all of the time and no one would really question it.”
Now she’ll FaceTime friends during the day as a stand-in for that casual socialization. “We don’t have that gossipy time we used to have with work friends anymore,” she said. “We’re all kind of sitting by ourselves now.”
People are also budgeting time to avoid social interactions. Amber Schreiner, for instance, said that when she started working from home last year, her days were soon filled with back-to-back video calls.
“As an introvert, it freaked me out,” said Schreiner, who lives in Atlanta and runs a social media and digital strategy agency. “I didn’t realize how exhausted I was from being on these Zoom calls.”
Around six months into the pandemic, Schreiner began blocking off more time on her work calendar to decompress. Today, she’ll reserve anywhere from 30 minutes to an hour between meetings — to do absolutely nothing.
“I might literally go get back under the covers for 30 minutes and scroll through Instagram,” she said.
At Twitter in New York City, where Nico Gendron works on the community team, employees are given designated “perch time.”
“It’s an hour a day where you can do laundry or go get a manicure or crawl into bed,” Gendron said. “Really, whatever you wanted to do, no questions asked.”
She has found Twitter — and the tech industry at large — to be understanding of people’s personal needs, and how they sometimes bleed into company time.
“Parents block off in their calendar that they’re dropping their kids off at school or they’re having ‘toddler time’ or they’re facilitating Zoom school — especially women,” she said.
In March, Gendron went to get a bridesmaid dress altered during the workday. “I put it on my calendar and put my status on my Slack with a little dress emoji with ‘will be back in 30 minutes,’ ” she said. “No one said anything about it or was like, ‘Well, you should have done it on a Saturday.’ ”
Against hustle culture
Of course, stepping away from work can be easier said than done.
“We live in a culture that wants us to push, push, push all of the time,” said Laurie Santos, a professor of psychology at Yale and a host of the “Happiness Lab” podcast. “The body really wasn’t meant to do that. We need sleep, we need rest, we need time off.”
“It makes sense that people want to take chunks of free time in secret,” she continued. “We have a culture that acts like something is wrong with that — that you must not be a good worker if you want to take a half an hour break or a quick nap during the day.”
Despite employees in all sorts of industries citing burnout, hustle culture continues to be glorified. But Ashley Whillans, a Harvard Business School professor and the author of “Time Smart: How to Reclaim Your Time and Live a Happier Life,” thinks we could be at a turning point.
“Now is the perfect time to set new rules, new routines and new ways of working because we’re in this phase of habit disruption,” Whillans said. “We completely changed our working model for the last year, and we would be doing a disservice to ourselves if we just immediately went back to the way things were before.”
Whillans noted that now is the time to negotiate for time off and remote flexibility, just as one would negotiate for pay, benefits or job resources.
“If the team that’s in the office is going to check out at 6 p.m., make it an explicit goal that the team members who are working from home also get to check out at 6 p.m.,” Whillans said. “Why should they be working later just because they didn’t come into the office that day?”
According to Whillans, clear communication about expectations and holding these conversations in public will be key to implementing real change. And if employers don’t adapt? Whillans predicts many people — especially millennials and young working parents — will quit.
“Now that we’ve got a taste of that, there’s no going back and companies who operate as if the world has not changed are those who will lose out on the war for talent,” she said.
New ways of working
With all adults in the United States eligible for vaccination, companies are outlining firmer plans for the offices of the future. Some, like REI and Dropbox, are fully embracing virtual work and abandoning physical office spaces altogether. Spotify has introduced a “working from anywhere” program.
Loni Poon, who works at a tech company in New York City, believes these changes will be seen as more acceptable in the workforce even if companies don’t switch to fully remote.
“I come from a generation of workers where this has been the norm for me pretty much since the beginning of the career,” she said. “If anything, I view this as an accelerator to everyone catching up to this type of working environment.”
Other companies are taking small but meaningful steps. Ferguson Enterprises, a large wholesale distributor of residential and commercial plumbing supplies in the United States, is working to create as much flexibility as possible for employees. Some employees may operate on a hybrid schedule, others may sign up for a job share or even work remotely permanently if their roles allows it.
“Listening to your associates is so important,” said Sammie Long, human resources chief at Ferguson, which is based in Newport News, Virginia. “Clearly, the business needs to look at what it believes can be done, but I always believe people will find a way to make things work for them.”
Yardbird, an outdoor furniture company in Minneapolis, is encouraging a hybrid work schedule, with employees coming into the office two to three days a week. Its business is primarily seasonal, so Justin Sucher, the company’s marketing director, also proposed Yardbird offer a fall or winter sabbatical, when workers could recharge. And because many workers adopted dogs during quarantine, Sucher also pushed for the company to become pet friendly.
“I’m excited to come into the office every day and see my co-workers, but I’m more excited to come in every day and see their dogs,” Sucher said. “It always just helps with morale when there’s a dog around.”
And though the hybrid model may seem like an ideal solution for employees, it still leaves many out.
“If you’re a young parent and you’re staying home primarily so you can take care of the kids, are you going to miss out on those hallway interactions that are so critical for promotions?” Whillans said. She also cited new graduates as another group that has been adversely affected by remote work; without a physical office space, she said, there have been fewer opportunities for them to develop friendships with colleagues and find mentorship opportunities.
For Schreiner, the digital strategist who is now 32, the remote setup has changed her work life for the better.
“If I’m not going to get burned out by the time I’m 35, I have to schedule these times of doing nothing,” she said.