Whether fluffing boas at burlesque festivals or lacing up skates at RollerCon, Anica Enriquez has made her own role at Seattle’s Brown Paper Tickets.
Meet Anica Enriquez, an on-site event specialist for Seattle-based Brown Paper Tickets.
What do you do? When I’m not fluffing boas at burlesque festivals and lacing up skates at RollerCon (the international roller derby convention), my job at Brown Paper Tickets consists of arranging and managing day-of event sales and will-call for organizations, locally and internationally, that are in need of guidance from a knowledgeable, constantly smiling individual.
In addition to on-site, day-of management, I provide event organizers with pre- and post-event assistance; help create web listings within our system; customize said web pages; read event reports; and ensure that sales are functioning seamlessly.
How did you get that job? I started in the contact center at Brown Paper Tickets, providing general customer service for ticket buyers and event organizers. I found that many of the event organizers using our system either did not plan for how they would manage the day-of functions for their events, or would inquire as to whether it was a service that we offered.
Seeing that it was something that both the community and our company would benefit from, I decided to take the reins. Today, we provide physical, day-of assistance to local, national and international event organizers alike, as we have offices in Seattle, New York City and Edinburgh, Scotland.
What’s a typical day like? I work in a dog-friendly office, so a typical day involves myself and my two pups arriving, salutations, pats and snoot boops, then diving straight into my email and phone queue.
The on-site services team receives a variety of requests on a weekly basis, both via email and our 24/7 contact center phone number. So, the majority of my day is spent following up with those requests and prepping for any events that our team will work at. One day out of the week I spend with our marketing and social media team to coordinate their involvement with events we are helping facilitate.
What surprises people about what you do? The variety of event genres that we service with ticketing and on-site help. I have traveled around the country to manage the on-site event process for music festivals, roller derby conventions, burlesque festivals, food/beer festivals, dance, drag and theater productions.
What’s the best part of the job? There is nothing that makes me happier than seeing someone or something succeed after putting in endless hours into its creation. The pre- and post-event process can be daunting; whether it is your first or 40th event, you have staff, vendors, artists and attendees who are counting on the event organizer to guarantee a positive experience. I enjoy being able to alleviate any stress that the organizer may be feeling in reference to the management of their sales and will call on the day of their event.