An immersive Van Gogh show that was supposed to open in Seattle earlier this month but then didn’t materialize is now scheduled to open Oct. 15.

“Van Gogh: The Immersive Experience” bills itself as “a 20,000-square-foot light and sound spectacular featuring two-story projections of the artist’s most compelling works.” The show encountered shipment delays to Seattle due to “the impact of COVID-19 restrictions on global transportation logistics,” according to an email Thursday from a spokesperson for the show’s ticketing company, Fever.

All ticket holders will be given the option to choose a new date or receive a full refund, according to the email.

The email did not include a location. When asked if a location for “Van Gogh: The Immersive Experience” had been secured, the spokesperson said that “the location has not been publicly announced” and that the “venue will be announced soon.”

When “Van Gogh: The Immersive Experience” advertised earlier this year that it was coming to Seattle, many were excited to see the show, which said that it would be held at a secret location in Seattle. But as the opening date drew near, and the “secret venue” was never revealed, and some ticket holders got notices of their tickets being canceled, customers grew concerned and frustrated.

While some have received refunds or were able to reschedule their tickets via vouchers provided by Fever, others say they’re having difficulties getting refunds or have been issued vouchers worth only a fraction of what they initially paid for their tickets. And some said the responses from Fever customer service about what was happening with the show have been inconsistent.

Seventeen complaints have been filed with the consumer protection office since March. The Attorney General’s Office is looking into them and says that 10 of those who filed complaints have received refunds. The other seven were filed in the past week and the AG’s office is in the process of requesting responses to those new complaints.

There is currently an alert for the company on the Better Business Bureau website, warning that there is a “pattern of complaint” from consumers. According to its website, BBB is waiting for a response from Fever after contacting the company on Sept. 16 “to request its voluntary cooperation in addressing the identified issues in the Pattern of Complaints.”