Accepting a rental car with with preexisting damage gets renter charged $503
There's some confusion over a dented rental car loaned from Sixt in Beauvais, France. Is the renter on the hook for the hefty bill when...
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Why was I banned from Airbnb with no explanation?
When attempting to book a room in France, one traveler realizes Airbnb has suspended his account without warning or cause. How can he get his...
Travel Troubleshooter | Delta damages a traveler’s bag, but she misses her luggage-claim deadline. Can the airline make an exception?Â
When a 90-year-old traveler misses her luggage-claim deadline to replace her damaged bag, Delta won't budge on the claim — at first.
Travel Troubleshooter | Trip goes from cozy to cramped when passengers get bumped to a bus
After bumping two passengers from a train's sleeper compartment to an uncomfortable bus, Thello drags its feet on issuing a refund.
Travel Troubleshooter | Who should pay for this Booking.com error?
Larry Day tried to book a hotel room with Booking.com and received an error message. After booking a backup, he got confirmation emails for both...
Travel Troubleshooter | Does American Airlines’ 24-hour refund rule apply to gift cards?
American Airlines offers a 24-hour refund rule — but one passenger wonders: does it apply to gift cards?
Travel Troubleshooter | Refund missing on a vacation rental? Here’s how to get it back
Linda Sattler isn't getting the Vrbo deposit refund she expected. Why won't the vacation rental site send her the money?
Travel Troubleshooter | What to do when your hotel tacks on an unexpected hidden fee
When Dale Abbuhl's room at the InterContinental New York Barclay exceeds the expected total of $863, why won't anyone help him get rid of it?
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