Travel Troubleshooter | My mom’s in a wheelchair. Why did American Airlines charge me extra to sit with her?
Why wouldn’t American Airlines allow Bo Bao to sit with his mother, who uses a wheelchair, on a flight from Dallas to Paris and back?
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Travel Troubleshooter | United Airlines approved his colleague’s refund — so why not his?
After a flight delay from Portugal, one passenger receives a $700 check from United Airlines. Another doesn't. Why?
What to do when weather delays your flight | Travel Wise
Weather delays are the worst, because when airlines play the weather card, they don't owe you anything but a seat on the next available flight....
‘Like sleeping on a bed of nails’: What to do when hotel-mattress hype doesn’t match reality
Hotels may claim their beds are amazing, but the reality is less glamorous.
Travel Troubleshooter | Her travel-insurance claim was denied. Is there any hope for a refund?
Trip Mate denies Lorraine Schaefer’s insurance claim, saying her husband has a pre-existing medical condition. But does he? And is there any way to ask...
Travel Troubleshooter | Hey, United Airlines, why did you cancel my ticket?
Why did United Airlines cancel a flight from Monterey to Los Angeles? And why does it want the traveler to pay $900 for a new...
Travel Troubleshooter | Her airline canceled, but Expedia won’t give her a refund
Why won’t Expedia refund part of Susan Long’s airline ticket? The contract is clear, but maybe her online agency is confused.
Don’t let volcanoes, other irrational travel fears, ruin your summer vacation
Let's face it, most mid-vacation natural disasters can't be predicted. That's less of a reason to stay home than a reminder to expect the unexpected...
Away Is Home | You can’t have a good vacation without a little adaptation
Whether it's losing your accommodations, an emergency landing, or inclement weather, you have to anticipate the occasional curveball when you're on the road. Traveling doesn't...
Travel Troubleshooter | Twice denied boarding by Delta, a couple chases a refund
Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit...
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