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Aer Lingus Airbus A320 plane prepares to land at Dublin airport, Ireland, Tuesday, Jan. 27, 2015. Aer Lingus said Tuesday it supports a takeover bid by British Airways parent IAG, putting the Irish national airline with its trademark shamrock tailfins on course for foreign acquisition nine years after its privatization. (AP Photo/Peter Morrison)

September 17, 2018 at 7:00 am

Travel Troubleshooter | She paid her own way after a flight cancellation. What does the airline owe her?

Caitlin McNulty wants flight refund help after a lengthy delay on a trip from Dublin to Chicago. Aer Lingus won't cut her a check, despite...

The moon, left, is slightly visible as it rises in its waxing stage behind clouds over the New York City skyline seen from Eagle Rock Reservation, Tuesday, May 1, 2018, in West Orange, N.J. (AP Photo/Julio Cortez) NJJC20

September 10, 2018 at 7:00 am

Travel Troubleshooter | Can this rental be saved?

Kimberly LaRocca wants a VRBO refund. The site took her money, but she never received the rental apartment she paid for in New York.

In this situation, although American is following its policy, it is also doing something morally questionable. The airline didn’t just separate you from your mother, but from a parent who needed special care. (Alan Diaz / AP)

August 20, 2018 at 1:21 pm

Travel Troubleshooter | My mom’s in a wheelchair. Why did American Airlines charge me extra to sit with her?

Why wouldn’t American Airlines allow Bo Bao to sit with his mother, who uses a wheelchair, on a flight from Dallas to Paris and back?

FILE – In this Sept. 8, 2015, file photo, a United Airlines passenger plane lands at Newark Liberty International Airport in Newark, N.J. United Airlines seeks to narrow gap on competitors like Delta by beefing up routes from hub airports. The airline also wants to upgrade facilities at key airports and reduce its use of smaller planes on important business-travel routes. (AP Photo/Mel Evans, File)

FILE – In this Sept. 8, 2015, file photo, a United Airlines passenger plane lands at Newark Liberty International Airport in Newark, N.J. United Airlines seeks to narrow gap on competitors like Delta by beefing up routes from hub airports. The airline also wants to upgrade facilities at key airports and reduce its use of smaller planes on important business-travel routes. (AP Photo/Mel Evans, File)

August 13, 2018 at 7:00 am

Travel Troubleshooter | United Airlines approved his colleague’s refund — so why not his?

After a flight delay from Portugal, one passenger receives a $700 check from United Airlines. Another doesn't. Why?

SEATAC INTERNATIONAL AIRPORT — ALASKA AIRLINES DELAYS — 10082012 — 124870

Schedule of flights out of SeaTac International Airport Monday afternoon.

August 6, 2018 at 9:00 am

What to do when weather delays your flight | Travel Wise

Weather delays are the worst, because when airlines play the weather card, they don't owe you anything but a seat on the next available flight....

In this Monday, Feb. 27, 2017 photo, an oceanfront room in a two-bedroom suite with the signature red and teal blue color scheme is shown in the Faena Hotel in Miami Beach, Fla. The beachfront hotel is the flagship of Faena District, a cluster of buildings developed by Argentine hotel magnate Alan Faena where decaying structures and empty parking lots are giving way to opulent hotels, condos, and a performing arts center. (AP Photo/Lynne Sladky) FLLS206

July 31, 2018 at 7:00 am

‘Like sleeping on a bed of nails’: What to do when hotel-mattress hype doesn’t match reality

Hotels may claim their beds are amazing, but the reality is less glamorous.

A couple booked reservations on an Air Canada flight, plus travel insurance, through CheapOAir. When they have to cancel for health reasons, why won’t the insurance pay out?
(AP Photo/Charles Krupa)

July 9, 2018 at 7:00 am

Travel Troubleshooter | Her travel-insurance claim was denied. Is there any hope for a refund?

Trip Mate denies Lorraine Schaefer’s insurance claim, saying her husband has a pre-existing medical condition. But does he? And is there any way to ask...

The New York City skyline is seen at a distance as United Airlines jets sit at gates at Newark Liberty International Airport, Wednesday, May 2, 2018, in Newark, N.J. (AP Photo/Julio Cortez) NJJC10

July 2, 2018 at 8:00 am

Travel Troubleshooter | Hey, United Airlines, why did you cancel my ticket?

Why did United Airlines cancel a flight from Monterey to Los Angeles? And why does it want the traveler to pay $900 for a new...

In this Tuesday, Jan. 15, 2013, file photo, a building housing Expedia is seen in Bellevue, Wash. On Thursday, July 28, 2016, Expedia reports financial results. (AP Photo/Elaine Thompson, File)

June 25, 2018 at 12:15 pm

Travel Troubleshooter | Her airline canceled, but Expedia won’t give her a refund

Why won’t Expedia refund part of Susan Long’s airline ticket? The contract is clear, but maybe her online agency is confused.

The caldera on the Kilauea Volcano emits a small amount of steam with the lower east rift zone eruption lava access point in Kapoho putting out much more in the distance continues on Wednesday, June 6, 2018, in Pahoa, Hawaii. (AP Photo/LE Baskow)

June 14, 2018 at 12:43 pm

Don’t let volcanoes, other irrational travel fears, ruin your summer vacation

Let's face it, most mid-vacation natural disasters can't be predicted. That's less of a reason to stay home than a reminder to expect the unexpected...

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