There's some confusion over a dented rental car loaned from Sixt in Beauvais, France. Is the renter on the hook for the hefty bill when...
News you can use to travel smartly, from finding deals to avoiding scams.
When attempting to book a room in France, one traveler realizes Airbnb has suspended his account without warning or cause. How can he get his...
Travel Troubleshooter | Delta damages a traveler’s bag, but she misses her luggage-claim deadline. Can the airline make an exception?
When a 90-year-old traveler misses her luggage-claim deadline to replace her damaged bag, Delta won't budge on the claim — at first.
After bumping two passengers from a train's sleeper compartment to an uncomfortable bus, Thello drags its feet on issuing a refund.
Larry Day tried to book a hotel room with Booking.com and received an error message. After booking a backup, he got confirmation emails for both...
American Airlines offers a 24-hour refund rule — but one passenger wonders: does it apply to gift cards?
Linda Sattler isn't getting the Vrbo deposit refund she expected. Why won't the vacation rental site send her the money?
When Dale Abbuhl's room at the InterContinental New York Barclay exceeds the expected total of $863, why won't anyone help him get rid of it?
Never miss a story.
Get full Seattle Times access on all your devices, starting at $1 a week.