Travel Troubleshooter | Expedia guarantees a price match on hotel rooms then reneges on their promise. What gives?
When Expedia skirts their own guarantee on a price-matched room, one traveler questions how firm of a promise the service offers.
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Travel Troubleshooter | When American Airlines cancels a flight, are travelers owed more than a voucher?
When Robert Hughes' aunt dies, he books a flight to the funeral in Omaha, Nebraska. But when American Airlines cancels his flight, it issues a...
Travel Troubleshooter | Hunting down a refund after being overbooked at an Italian hotel
Robert Arbanas booked a coastal hotel northwest of Rome nearly a year in advance — but just days before leaving for Italy, he found himself...
Travel Troubleshooter | Help, I’ve been banned by Airbnb!Â
Why is Chiaka Aribeana banned from Airbnb? And is there any way to get her unbanned? Â
Travel Wise | On planes, adults have tantrums too. Here’s how to handle bad behavior at 38,000 feet.
The worst-behaved people on a plane? Hint: It's not babies.
What happened to my Hawaiian Airlines refund? | Travel Troubleshooter
When Margo Seymour's husband couldn't make his flight to Hawaii, Hawaiian Airlines promised him a courtesy refund. Why hasn't she received it?
Travel Troubleshooter | Why can’t I use this United Airlines voucher for my vacation?
United Airlines cancels Todd Medlock's flight to Raleigh, North Carolina, because of Hurricane Florence. But the credit that tour operator Mark Travel promised him is...
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