Travel Wise

These are some of the 88 American Airlines planes stored at Pittsburgh International Airport in Imperial, Pa., on Tuesday, March 31, 2020. As airlines cut more service, due to the COVID-19 pandemic, Pittsburgh International Airport has closed one of its four runways to shelter in place 96 planes, mostly from American Airlines, as of Monday, March 30, 2020. The airport has the capacity to store 140 planes.(AP Photo/Gene J. Puskar)

November 30, 2020 at 6:00 am

A customer has a visa problem with American Airlines. Who should pay? | Travel Troubleshooter

Two years ago, a traveler had plans to take advantage of China's 144-hour visa-free travel policy — but when he arrived for his flight, American...

AirBnb Inc. signage is displayed on an smartphone in an arranged photograph taken in the Brooklyn borough of New York, U.S., on Friday, April 17, 2020. Home-sharing leader Airbnb Inc. lined up $1 billion in debt boosting a financial cushion it can use to grow and pay bills as the global coronavirus pandemic crushes demand for travel and diminishes the prospect of an initial public offering. Photographer: Gabby Jones/Bloomberg 775506114

November 23, 2020 at 6:00 am

A double-booked bachelorette party leads to another battle with Airbnb over a refund | Travel Troubleshooter

Stop us if you've heard this story before: After a change of plans for one traveler, Airbnb is reluctant to issue a refund. Here's how...

A TAP Air Portugal airplane approaches for landing in Lisbon as the moon sets, Thursday, Feb. 21, 2019. (AP Photo/Armando Franca)

November 16, 2020 at 6:00 am

Airline cancels passenger's flight to Milan. Why won't Orbitz help her get her refund? | Travel Troubleshooter

TAP Air Portugal canceled a traveler's flights from Washington to Milan and promised her a refund, but told her she'd have to work through Orbitz...

Airbnb (Bloomberg photo by Waldo Swiegers).

November 9, 2020 at 6:00 am

Airbnb boots a Washington state user off the site — then refuses to explain why | Travel Troubleshooter

Airbnb has a reputation for rentals that make visitors feel "at home" while traveling. But Airbnb also has a reputation for frustrating customer service. In...

FILE – This March 20, 2018, file photo shows the Venmo app on an iPad in Baltimore. Millennial couples are less likely to combine finances than other generations. But there are benefits to merging accounts and not using Venmo to split bills forever. (AP Photo/Patrick Semansky, File)

November 2, 2020 at 6:00 am

A Venmo user sent $100 to the wrong person. Then the payment service froze his account | Travel Troubleshooter

Arthur Walzer meant to send his granddaughter $100 for her 14th birthday using the Venmo app, but accidentally sent the money to the wrong person....

A cigarette sits in an ashtray at the Red Key Taven in Indianapolis, Thursday, June 11, 2009. The U.S. Senate voted Thursday on legislation that for the first time would give the new powers to control the production and marketing of tobacco products. South Carolina has the lowest state sales tax on cigarettes in the country. (AP Photo/Darron Cummings) INDC102

October 26, 2020 at 6:00 am

A hotel charged a senior couple with a smoking fee. Their complaint? They don’t smoke | Travel Troubleshooter

Mindy Haggerty and her husband checked in late at a hotel in New Mexico. Their room had a foul odor but they didn't complain —...

Passengers go through security at Seattle-Tacoma International Airport in SeaTac Thursday, September 24, 2020. All visitors, including passengers, TSA agents and airline employees are required to wear masks while at the airport. Washington State Governor Jay Inslee spoke at a press conference Thursday, September 24, 2020, about security measures that will be required at Washington state airports. These measures have already been set in place at Sea-Tac International Airport. 215173

October 19, 2020 at 6:00 am

As we approach the holiday travel season, is it safe to travel yet?

This is the time of year when many Americans begin to think about holiday trips, spring break and maybe even next summer’s vacation. But is...

In this Thursday, Sept. 20, 2018 photo, a cleaning lady works in an apartment located on Airbnb in Paris. The spectacular growth of Airbnb in Paris, the top worldwide location for the internet giant is also raising alarms in the French capital. Some Parisians and officials at City Hall blame the site for driving Parisian families out of the city center, leading to school closures and concerns that the French capital is losing its life and charms. (AP Photo/Thibault Camus)

October 12, 2020 at 6:00 am

Airbnb closed my account. Am I locked out forever? | Travel Troubleshooter

Laurel Moad hasn't logged into her Airbnb account since a 2018 trip to Switzerland — and now she finds she's been locked out entirely while...

Idle American Airlines jets are seen from an empty parking lot Saturday, April 4, 2020, at Sky Harbor International Airport in Phoenix. The outbreak of the coronavirus has dealt a shock to the global economy with unprecedented speed. The U.S. is offering airlines a $25 billion aid package, but damage to the sector will be extensive and long-lasting. Industry analysts say it could be five years before the industry fully recovers. (AP Photo/Matt York)

October 5, 2020 at 6:00 am

Here's how airport parking has changed due to the COVID-19 pandemic | Travel Troubleshooter

If you have an upcoming business flight or expect to fly over the holidays, here's what to expect from airport parking during the coronavirus pandemic.

Skamania Lodge will have a different type of welcome experience for guests once they open this week.

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September 28, 2020 at 6:00 am

How to cut down your hotel check-in time if traveling during the COVID pandemic | Travel Troubleshooter

Checking into the hotel room is typically the least fun part of a vacation, but amid a pandemic, even this short interaction adds strain to...

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