Coronavirus cancellation policies show the best and the worst of the travel industry
Like many other industries, the travel business has been rocked by panic stemming from the outbreak of COVID-19. The pandemic has shown the highs and...
Latest Headlines
An airline promises compensation for a delay but takes 5 months to deliver
A mechanical problem delays Mary Vogel's Iberia flight from Chicago to Madrid. The airline promises her compensation; months pass, and until Christopher Elliott steps in,...
This traveler was denied a rental car — then charged for insurance on the rental anyway
Wendy Thomas was denied a rental car by Hertz because she tried to pay for it using a debit card. To make matters worse, Orbitz...
Accepting a rental car with with preexisting damage gets renter charged $503
There's some confusion over a dented rental car loaned from Sixt in Beauvais, France. Is the renter on the hook for the hefty bill when...
Why was I banned from Airbnb with no explanation?
When attempting to book a room in France, one traveler realizes Airbnb has suspended his account without warning or cause. How can he get his...
Travel Troubleshooter | Delta damages a traveler’s bag, but she misses her luggage-claim deadline. Can the airline make an exception?Â
When a 90-year-old traveler misses her luggage-claim deadline to replace her damaged bag, Delta won't budge on the claim — at first.
Travel Troubleshooter | Trip goes from cozy to cramped when passengers get bumped to a bus
After bumping two passengers from a train's sleeper compartment to an uncomfortable bus, Thello drags its feet on issuing a refund.
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