• Six million former and current Premera customers in Washington may have been affected.
• Premera is mailing letters to anyone whose information may have been accessed during this attack. They should be received by April 20.
• The information accessed includes name, date of birth, Social Security number, mailing address, email address, telephone number, member identification number, bank account information, and claims information, including clinical information.
• Premera says it does not store member credit-card information. That information is not affected by this attack.
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• Premera is providing two years of free credit-monitoring and identity-theft-protection services through Experian to affected individuals. That protection is available at www.protectmyid.com/premera. Those who think they were affected by the attack can begin signing up for those services now.
• Customers should monitor their “explanation of benefits” statements. If they see services listed that they have not received, they should contact Premera immediately.
• Premera will not email members regarding this attack. Customers should not provide personal information in response to an unsolicited email claiming to be associated with the attack.
More information is available at www.premeraupdate.com or call 1-800-768-5817