Netflix said today that major technical problems over the past three days have severely limited the number of DVDs it could send out. The unspecified problems affected...
SAN FRANCISCO — Netflix said today that major technical problems over the past three days have severely limited the number of DVDs it could send out.
The unspecified problems affected all of the Los Gatos, Calif.-based company’s 55 shipping centers and marked the biggest disruption in service since Netflix launched its DVD-by-mail subscription business nine years ago.
It was unclear when normal shipments from the online DVD rental leader would resume.
Netflix spokesman Steve Swasey said the company was able to send out some discs on Wednesday, but shipped none on Tuesday and hadn’t shipped any this morning either.
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About a third of the company’s 8.4 million subscribers are waiting for DVDs held up by the problems. Affected customers were promised a credit to their accounts for the delay.
The glitches didn’t affect Netflix’s Web site or its service for streaming movies and television shows instantly to customers’ computers.
Previously, Netflix’s longest disruption had been in July 2007 when its Web site went down for 18 hours. The company suffered another outage in March of this year when the site was down for about 11 hours, resulting in a one-day delay in delivering DVDs.