Q. I'd like to find out which graphics software would allow me to take screenshots from film DVDs. I use Adobe Photoshop Elements for just about everything, but it doesn't seem...

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I’d like to find out which graphics software would allow me to take screenshots from film DVDs. I use Adobe Photoshop Elements for just about everything, but it doesn’t seem to work to take screenshots from a movie DVD. Do you have any suggestions?

— Jim Dietz

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A good DVD software player for your computer, such as ULead DVD Player, will have screen-capture capability. Bear in mind, however, those still images you capture from a movie are copyright.


When I’m at home, I use Comcast as my Internet service provider. When I’m on the road, I use a Net Zero free account.

In either case, I use Outlook 2002 to receive e-mail. When I’m at home I can send and receive e-mail just fine. When I’m on the road, I can receive but not send e-mail.

The only way around this is to bail on Outlook and go directly to Comcast and compose my messages and send them out. As good as Comcast is, it isn’t as good as Outlook and it’s a pain to have to deal with this.

I have tried to add a new profile to Outlook, but every time I do it, I still get the same old message, “cannot find your outgoing POP3 Server.”

I sent this question to Net Zero, and it sent a list of questions back to me. I guess it didn’t like my question, so it sent me questions they did like. Any ideas?

— Pete Malan


I’m afraid I’d have to give you a questionnaire, too, before I could give you a good, specific answer. I’d need to know, for example, where and what type of e-mail account you have.

In both cases — when you’re at home and on the road — are you trying to access a POP3 e-mail account handled by Comcast or are you using separate e-mail accounts? Are you using the same computer at home and on the road?

If you are using, say, a desktop computer at home and a laptop on the road, are you sure Outlook is set up identically on both machines?

Here’s the deal: Outlook 2002 is just sort of a “wrapper” around your e-mail. You can use Outlook to check your e-mail pretty much wherever you might have an account, even from Web-based e-mail services, such as Hotmail.

But you do need to specify in Outlook the correct incoming and outgoing mail server names as well as your account name and password.

In short, I’d recommend you go to your e-mail provider — whether it is Comcast, NetZero or a third party — and ask for the specific information you need to properly configure Outlook. The settings are going to be different for Comcast than for NetZero e-mail accounts.

Another reason you may be unable to send mail is the measures taken by your ISP to combat spam, though they would affect you whether you’re at home or on the road if you’re using the same e-mail account.

Some e-mail services, for example, have instituted certain practices to prevent abuse by spammers. For example, your e-mail server might require that you log in to your incoming mail account before you can use the outgoing mail server to send messages.

Also, in its struggle to deal with spammers, Comcast has a policy to suspend for 48 hours e-mail accounts of users with abnormally high outbound traffic.

If you’re not using up-to-date firewall and antivirus software, it’s possible spammers have used your e-mail account without your knowledge.

During this suspension, you can still send individual e-mails through the Web interface but not e-mails using a program such as Outlook.

Comcast advises if you’re certain your computer is not infected and you send a large number of legitimate e-mails, contact it at mymessageisnotspam@comcast.net. Include the reason you send a high volume of messages, and Comcast will see about unblocking your outgoing mail.

Questions for Patrick Marshall may be sent by e-mail to pmarshall@seattletimes.com or pgmarshall@pgmarshall.net, or by mail at Q&A/Technology, The Seattle Times, P.O. Box 70, Seattle, WA 98111. More columns at www.seattletimes.com/columnists.