Q: Sometime ago, I lost the ability to bookmark sites I'm interested in when online using Netscape Navigator. I bookmark a site, and it...

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Sometime ago, I lost the ability to bookmark sites I’m interested in when online using Netscape Navigator. I bookmark a site, and it will appear in the pull-down menu at that time. But once I’ve logged off and then log on again, the new bookmark has disappeared.

— Linda St. Clair

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Sounds like you may have a corrupt bookmark file.

Try this: Close down Navigator and then use Windows Explorer to locate the bookmark.htm file in the Navigator directory. Rename it bookmark.old. Then launch Navigator. Go to the File menu and select Import. In the dialog that pops open, find bookmark.old and select it. Click OK.

This should merge the contents of your old bookmark file into a new bookmark file.


I just purchased a second hard drive for the primary purpose of backing up my primary C:\ drive. A few weeks ago, you mentioned a program that did this — makes an initial backup, and then every night does an incremental backup. What was the name of that program? I have not been able to find utilities that do that.

— Gary Noble


Actually, if you’re using the current version of Windows — — Windows XP — a built-in backup utility will allow you to schedule unattended backups. For some reason, however, with Windows XP Home Edition, this utility is not installed by default. You must install it manually.

You’ll find it in the ValueAdd folder on the Windows XP Home Edition CD. Once it’s installed, you’ll find the utility by going to the Start Menu, selecting All Programs, then Accessories, then System Tools and, finally, Backup.


I purchased a 256 MB Jump Drive to transfer files from my desk PC to my laptop when I travel. The drive works fine in the desktop, but in the laptop it can’t find a driver.

I went through the hoops, searching the laptop (Windows 98) and on to the Internet. I presume a driver must be available somewhere. What are your suggestions?

— Wally Bartlow


Windows 98 is pretty old and may not have an appropriate driver for your USB flash drive. The two easiest ways to resolve the problem: Either upgrade to Windows XP or contact the flash-drive maker and see if it has a driver for Windows 98.


Whenever I receive an e-mail with a Word attachment, Outlook will not allow me to open the attachment without first saving it to My Documents folder and then opening the Word program first.

How can I just click on the attachment and view the Word document? My operating system is Windows XP Home Edition.

— Charlie Wickstrand


To open the attachment directly, just right-click on it, then select Open. If that’s not working, it would mean that either the attachment isn’t a Word file or somehow the association between Word files and the Word application has been lost.

Here’s the deal. When you right-click on a file and select Open, Windows goes to find the appropriate application and open the file.

If, for example, the attachment is an Acrobat file and you do that, you’ll get exactly the message you’re getting if you don’t have Acrobat installed.

If the attachment is in fact a Word file and Word is installed but you can’t open it, chances are the association between the file type and the application has somehow been changed.

You can check that by going to Windows Explorer, selecting Tools/Folder Options then clicking on the File Types tab.

Scroll until you see the Microsoft Word file type and see what application is associated with it.

If it’s not Word, make it so.

Questions for Patrick Marshall may be sent by e-mail to pmarshall@seattletimes.com or pgmarshall@pgmarshall.net, or by mail at Q&A/Technology, The Seattle Times, P.O. Box 70, Seattle, WA 98111. More columns at www.seattletimes.com/columnists.