BlackBerry outages are rare, but when they do hit, like one did Monday that wiped out service across United States and Canada, subscribers...
SAN JOSE, Calif. — BlackBerry outages are rare, but when they do hit, like one did Monday that wiped out service across United States and Canada, subscribers who have become addicted to the smartphones are quick to unleash their fury.
“I’m mad — it’s enough already,” said a frustrated Stuart Gold, who said he gets 1,000 e-mails a day as director of field marketing for Web analytics company Omniture and can’t afford the downtime.
It was not immediately clear late Monday what caused the outage — the second widespread disruption in less than a year. Some users reported being able to access their service normally.
Research in Motion (RIM), the Waterloo, Ontario-based company that makes the ubiquitous mobile device, said late Monday that customers “experienced intermittent delays” beginning around 12:30 p.m. PST, but data service was restored about three hours later.
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RIM said voice- and text-messaging services were not affected.
It did not say how many customers were affected, though officials with AT&T and Verizon Wireless said RIM told them the outage hit customers of all wireless carriers.
RIM has 12 million subscribers and has deals with scores of wireless carriers to offer the BlackBerry service around the world.
On Monday, users described frantic moments of tapping away at disabled machines before realizing an outage had zapped their service.
“Everyone’s in crisis because they’re all picking away at their BlackBerrys and nothing’s happening,” Garth Turner, a member of the Canadian Parliament, said during a caucus meeting. “It’s almost like cutting the phone cables or a total collapse in telegraph lines a century ago. It just isolates people in a way that’s quite phenomenal.”