Want better customer service? Don’t call. Text.
R.I.P. 1-800 numbers and hold Muzak. Chat and messaging apps from Apple, Facebook, WhatsApp and others are more efficient, less painful — and both sides...
Facebook debuts its solution to Facebook and Instagram addiction | Tech Review
A tech columnist takes a first look at an app update that reports how much time you’re spending in Instagram and Facebook — and lets...
Amazon’s Fire TV Cube wants to replace your remote, but Alexa gets a little tongue tied | Tech Review
Tech Review: This new $120 Alexa device lets you talk to your home theater — but don't lose your remote in the sofa cushions just...
Hands off my data! 15 more privacy settings you should change on your TV, phone plan, LinkedIn and more
Default privacy settings often aren’t very private. A tech columnist is back with Round 2 of his clickable guide to improving your privacy on all...
Hands off my data! 15 default privacy settings you should change right now | Tech Tips
Say no to defaults. A clickable guide to fixing the complicated privacy settings from Facebook, Google, Amazon, Microsoft and Apple.
Oculus Go is the first VR gadget you might actually buy | Tech Review
Tech Review | Virtual reality just became way more accessible with this new one-piece, $200 headset from Facebook's Oculus. What do you do with it?...
The new Gmail sends self-destructing emails – and nudges you to reply to mom | Tech Review
Tech Review | Gmail is changing its design for the first time since 2011. Tech columnist Geoffrey A. Fowler finds new highlights — and a...
Go ahead and #DeleteFacebook. But here’s the change we really need.
We've allowed an data-gathering industry to flourish with very few consequences and responsibilities. Now we're learning just how badly that can end up.
Google’s first camera isn’t an evil all-seeing eye. Yet. | Tech Review
Tech Review: Clips is like a GoPro with a mind of its own. It’s the first camera that seeks to use AI to replace the...
Why you cannot quit Amazon Prime – even if maybe you should | Review
Review: Amazon Prime doesn't necessarily save you money or give you the best entertainment. It masters your psychology.