Hunting down a $1,400 refund from a canceled trip to the Baltics | Travel Troubleshooter
Wild goose chases in search of refunds for would-be vacations nixed by COVID-19 have been a common theme for Travel Troubleshooter of late. Here, Helene...
Christopher Elliott
Who should pay for the refund when a couple’s international airfare is canceled?
Before COVID-19, a couple and their friends booked a tour in Albania. When they arrived in Amsterdam for a connecting flight, the group was told...
COVID-19 cancellation leads to refund dispute with American Airlines | Travel Troubleshooter
The coronavirus pandemic has flipped the travel industry on its head, with many stories of long waits for refunds for flights nixed by COVID-19. In...
What to do when you accidentally buy 2 sets of plane tickets | Travel Troubleshooter
Ruby Tyson of Ohio is caught between a cruise line and an airline. Prior to the pandemic, she and her daughter booked a Hawaii cruise...
A traveler waited 6 months for a BritRail refund and heard nothing from his travel agent. What gives? | Travel Troubleshooter
Stephen Wilkes of Ohio asked his travel agent for a BritRail pass refund when a European vacation was nixed by COVID-19. Six months later, there...
International traveler has issues getting a refund from Alitalia airline | Travel Troubleshooter
When Alitalia rejects Ahmed Seloma’s ticket to Italy due to a visa detail, he asks for a refund on a refundable ticket. But the airline...
A missing passport reappears — that doesn’t justify a refund, the State Department rules | Travel Troubleshooter
A reader misplaced her passport and quickly renewed it, paying $116 to do so. But then she found the passport — and the State Department...
Another Airbnb user has their account disabled and their appeal refused | Travel Troubleshooter
Stop me if you’ve heard this one before: Airbnb locked a user out of their account without cause and wouldn’t allow an appeal. Sounds like...
Would-be traveler fights for a refund from United Airlines — not a flight credit | Travel Troubleshooter
During the coronavirus pandemic, the travel industry has been ravaged, and earning customer loyalty has been most airlines’ No. 1 goal. At least, you’d think...