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Don’t forget to pack these things you always forget
Why do we leave toothbrushes and chargers behind when we travel? Because we have so much to remember.
Christopher Elliott
Travel Troubleshooter | After a hard fall in the Canadian Rockies, why won’t Trip Mate pay her claim?
Sondra Wolf fractures her patella on a trip to the Canadian Rockies. Although she files a valid travel-insurance claim, Trip Mate is stalling on her...
Travel Troubleshooter | A missing leg on Asiana — and a missing refund from Expedia
After Asiana Airlines drops a leg of Alyssa Jean Esteba's flight from Toronto to Manila, Philippines, she goes looking for a refund. But Expedia can't...
Travel Wise | Connecting flight woes? You might be facing a minimum transfer time — here’s how to cope
Minimum connection times, defined as the shortest interval required to transfer passengers and their luggage from one flight to a connecting flight, are guidelines used...
Travel Troubleshooter | No room at the hotel, so why won’t Priceline refund his money?
When Liam Goodman tries to check in to his hotel in New York, no rooms are available. So he goes to another property. Why is...
Travel Troubleshooter | A canceled Viator tour, but no refund?
After Char Fischer's walking tour is canceled without notice, the company through which she booked the excursion, Viator, refuses to answer her calls — or...
Travel Troubleshooter | She canceled her Expedia hotel room — so where’s her refund?
After Carol McLaughlin cancels her stay at a hotel in Segovia, Spain, she's sure Expedia will refund her money. But when the hotel claims it...
Travel Wise | An Iberia delayed-luggage problem — where’s their compensation?
Benedict Valenti's wife's luggage is lost — and then found — by Iberia Airlines. In the interim, she buys $495 worth of clothing and toiletries....