When an Expedia issue leads to a missed flight, who foots the bill? | Travel Troubleshooter
Joanna Heath had to change her flight from Philadelphia to Los Angeles; Expedia said OK. Then, at the airport, Heath had to buy new tickets...
Christopher Elliott
Why can’t I get a refund for my shuttle reservations in Italy? | Travel Troubleshooter
After Maureen DiNafo of Florida cancels her vacation to Italy during the pandemic, she tries to get a refund for her prepaid shuttle from Civitavecchia...
Credit card dispute filed after a canceled flight complicates matters for would-be traveler | Travel Troubleshooter
Singapore Airlines promises Rebecca Engelmann a refund for the flights she canceled during the pandemic. When it didn't come, she filed a credit card dispute....
A tour operator promised a refund for a canceled Ireland trip. A year later, the customer was still waiting | Travel Troubleshooter
When Susan Danner of California cancels her Ireland tour after the COVID-19 outbreak, Dublin tour operator Paddywagon promises a prompt refund. That was a year...
Why is this refund for BritRail tickets taking so long? | Travel Troubleshooter
It's a familiar theme from the travel industry in the age of the coronavirus pandemic: After the COVID outbreak, Brent Norgaard cancels his trip to...
It’s been more than a year. Where’s the refund for my canceled Alaska cruise? | Travel Troubleshooter
When Thomas Anderson's Alaska cruise got canceled during the pandemic, small cruise liner UnCruise Adventures promised a refund. But a year passed by and it...
Reader waits 9 months for refund on canceled Lufthansa flight | Travel Troubleshooter
When Lufthansa cancels Michelle Alexander's flight from Prague to her hometown of Los Angeles, booked through SkyLux, the online ticket broker promises a refund. Nine...
Another credit vs. refund dispute, this time over a tour to Spain and Morocco | Travel Troubleshooter
It's a trying travel tale as old as time (or at least dating back to March 2020): When Anita Alexander's tour operator cancels her trip...
Can I reschedule my Vantage Africa tour, or will I lose my money? | Travel Troubleshooter
When Vantage Travel cancels Rick Knee's trip to Africa because of the pandemic, the tour company rebooks him on a new tour. But now he...
A traveler canceled their flight on Expedia but the refund flew the coop | Travel Troubleshooter
When Eric Holman’s regional airline cancels his flight in Canada, he expects a refund from Expedia, via which he booked his trip. Holman never gets...