When a 90-year-old traveler misses her luggage-claim deadline to replace her damaged bag, Delta won't budge on the claim — at first.
After bumping two passengers from a train's sleeper compartment to an uncomfortable bus, Thello drags its feet on issuing a refund.
Larry Day tried to book a hotel room with Booking.com and received an error message. After booking a backup, he got confirmation emails for both...
American Airlines offers a 24-hour refund rule — but one passenger wonders: does it apply to gift cards?
Linda Sattler isn't getting the Vrbo deposit refund she expected. Why won't the vacation rental site send her the money?
When Dale Abbuhl's room at the InterContinental New York Barclay exceeds the expected total of $863, why won't anyone help him get rid of it?
American Airlines canceled a flight and is now demanding a fee to change one couple's itinerary. Shouldn't they instead get a refund?
Hertz found one traveler's wallet in a rental after he left it in Boston. But after Hertz agreed to send it back, has it lost...
Where is Ann Melody's flight refund? Her airline canceled her flight and she asked for her money back, but it's been four months. How long...
A traveler books a room at Hotel Korkem in Kazakhstan through Hotels.com but is turned away at the door. Why wouldn't he receive a refund?