Travel Troubleshooter | After booking through Hotels.com, this traveler is denied a room — and a refund
A traveler books a room at Hotel Korkem in Kazakhstan through Hotels.com but is turned away at the door. Why wouldn't he receive a refund?
Christopher Elliott
Travel Troubleshooter | Expedia guarantees a price match on hotel rooms then reneges on their promise. What gives?
When Expedia skirts their own guarantee on a price-matched room, one traveler questions how firm of a promise the service offers.
Travel Troubleshooter | When American Airlines cancels a flight, are travelers owed more than a voucher?
When Robert Hughes' aunt dies, he books a flight to the funeral in Omaha, Nebraska. But when American Airlines cancels his flight, it issues a...
Travel Troubleshooter | Hunting down a refund after being overbooked at an Italian hotel
Robert Arbanas booked a coastal hotel northwest of Rome nearly a year in advance — but just days before leaving for Italy, he found himself...
Travel Troubleshooter | Help, I’ve been banned by Airbnb!
Why is Chiaka Aribeana banned from Airbnb? And is there any way to get her unbanned?
Travel Wise | Here’s what can get you banned by airlines, cruise lines and rental-car companies
Don’t hit a flight attendant. Don’t trash your hotel room. And whatever you do, don’t leave a gun in your rental car. Sounds obvious, but...
Travel Troubleshooter | Expedia fixes name on plane ticket for hefty charge
Branka Alkalay's airline ticket has the wrong name. Can Expedia make the ticket name change without charging her even more?