A hotel charged a senior couple with a smoking fee. Their complaint? They don’t smoke | Travel Troubleshooter
Mindy Haggerty and her husband checked in late at a hotel in New Mexico. Their room had a foul odor but they didn't complain —...
Christopher Elliott
As we approach the holiday travel season, is it safe to travel yet?
This is the time of year when many Americans begin to think about holiday trips, spring break and maybe even next summer’s vacation. But is...
Airbnb closed my account. Am I locked out forever? | Travel Troubleshooter
Laurel Moad hasn't logged into her Airbnb account since a 2018 trip to Switzerland — and now she finds she's been locked out entirely while...
Here's how airport parking has changed due to the COVID-19 pandemic | Travel Troubleshooter
If you have an upcoming business flight or expect to fly over the holidays, here's what to expect from airport parking during the coronavirus pandemic.
How to cut down your hotel check-in time if traveling during the COVID pandemic | Travel Troubleshooter
Checking into the hotel room is typically the least fun part of a vacation, but amid a pandemic, even this short interaction adds strain to...
Don't expect annoying airline fees to go anywhere anytime soon | Travel Troubleshooter
While some travelers have been enticed back to air travel by low airfare deals and cut fees, consumer advocacy experts warn against expecting these "permanently"...
Global Entry is back after a 6-month COVID hiatus. Here's what you need to know | Travel Troubleshooter
Global Entry, the U.S. Customs and Border Protection program that allows expedited clearance for preapproved travelers upon arrival in the U.S., returned last week after...
How COVID-19 turned 2020 into a lost year for the travel industry | Travel Troubleshooter
Summer is typically the busiest season for the international travel industry, but of course that wasn't the case this year. Here's how the coronavirus pandemic...
Why you're seeing wild price differences on 2 tickets for the same flight, and how to beat that | Travel Troubleshooter
Have you ever seen flight prices skyrocket when considering a ticket purchase online? This could be an instance of dynamic pricing. Here's how to make...
Here’s how hotels and vacation rentals have changed since the COVID-19 outbreak — and how they’ll keep changing | Travel Troubleshooter
The travel industry has been forced to frequently readjust customer and staff policies amid the coronavirus pandemic — here's what's changed, and what to expect...