Travel Troubleshooter | My mom’s in a wheelchair. Why did American Airlines charge me extra to sit with her?
Why wouldn’t American Airlines allow Bo Bao to sit with his mother, who uses a wheelchair, on a flight from Dallas to Paris and back?
Christopher Elliott
Away Is Home | How to survive extreme weather on vacation
Extreme weather doesn't have to destroy your vacation. Here's how to make the most of your trip regardless of what Mother Nature has in store.
Travel Troubleshooter | United Airlines approved his colleague’s refund — so why not his?
After a flight delay from Portugal, one passenger receives a $700 check from United Airlines. Another doesn't. Why?
What to do when weather delays your flight | Travel Wise
Weather delays are the worst, because when airlines play the weather card, they don't owe you anything but a seat on the next available flight....
‘Like sleeping on a bed of nails’: What to do when hotel-mattress hype doesn’t match reality
Hotels may claim their beds are amazing, but the reality is less glamorous.
Airline seat standards may be coming; here’s how to cope while you wait | Travel Wise
A new study found passengers are losing personal space on many aircraft at a troubling rate. But Congress may require minimum seat standards. And regulators...
Flying with diabetes: What you need to know
From unpredictable screening rules to limited availability of food and beverages on planes, it’s not getting any easier for diabetic travelers. But a few precautions...
Travel Troubleshooter | Her travel-insurance claim was denied. Is there any hope for a refund?
Trip Mate denies Lorraine Schaefer’s insurance claim, saying her husband has a pre-existing medical condition. But does he? And is there any way to ask...
Travel Troubleshooter | Hey, United Airlines, why did you cancel my ticket?
Why did United Airlines cancel a flight from Monterey to Los Angeles? And why does it want the traveler to pay $900 for a new...