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Leanne Henry winced. Five weeks had passed since her liver transplant, and she hurt just lying still.

Dr. Katie Schlenker softly touched her leg. “Are you still in a lot of pain?”

Henry, a petite mother of five who has been hospitalized since early September, closed her eyes and nodded. “It’s not like an ache,” she told her doctor. “It’s pain that just won’t go away.”

Schlenker is a physician unlike most at the University of Washington Medical Center. As a palliative-care doctor, her role is to comfort her patients instead of cure them, to help them cope with their illnesses rather than to treat them.

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When Henry was in intensive care, Schlenker stood beside her patient’s husband and children as the family prayed for recovery. They talked extensively about what the family wanted to do if Henry took a turn for the worse. After the transplant, Schlenker and her team helped with the pain and made a “success chart” to mark Henry’s daily progress.

“Anything I need, they are there,” said Henry, 48.

Hospitals around the country are increasingly starting palliative-care programs, designed to relieve seriously ill patients’ pain, stress and symptoms regardless of how long they have to live. While some patients are close to death, others are still receiving treatment to extend their days. And as they do, the palliative-care team, including doctors, social workers, nurses and chaplains, tries to improve their quality of life.

Palliative-care teams help patients with issues not always addressed by medical doctors. They help manage symptoms such as nausea, difficulty sleeping and fatigue, and they coordinate with the doctors providing treatment. They also provide patients and families with emotional and spiritual support.

More than two-thirds of hospitals with more than 50 beds offer palliative care, up from 25 percent in 2000, according to the Center to Advance Palliative Care at Mount Sinai School of Medicine in New York.

Washington state is a leader; more than 80 percent of hospitals have such programs.

The increase in popularity results in part from the growing number of people with chronic illness who may not be ready for hospice. Medicare pays for hospice benefits only if patients have six months or less to live and agree to forgo treatment that prolongs life.

“You shouldn’t be days or weeks from death to have your symptoms managed and pain taken care of,” said R. Sean Morrison, director of the National Palliative Care Research Center.

But some doctors resist palliative care because they believe it pushes patients away from medical treatment that could help them fight their illnesses.

Even the idea of patients planning ahead and making decisions about their care has caused controversy. A provision that would have paid doctors for having discussions about living wills with their patients was taken out of the Affordable Care Act after conservatives raised concerns over “death panels.” An Oregon congressman is trying to revive that discussion with a similar proposal.

Regardless, experts said palliative-care programs will continue to grow as baby boomers age and as hospitals look for ways to reduce costs and increase value under the nation’s new health-care law. Studies show palliative care reduces health-care spending by avoiding unnecessary treatment and getting patients out of the hospital faster. Researchers have also concluded that the care improves patient satisfaction and lengthens life.

Helping set priorities

On a sunny afternoon in Seattle, palliative-care physician Melissa Bender stepped into the hospital room of Susanne Becklund, who was diagnosed with leukemia in July. Becklund had been out of the hospital for only a few days since, and had undergone chemotherapy and bone-marrow biopsies. Nothing had worked.

“All in all, it doesn’t sound promising,” Becklund said.

Becklund, 63, said she knew she might not make it until summer, but that she didn’t have a big agenda. She just wanted to get out of the hospital and breathe in fresh air every day.

“What gives you strength during hard times?” Bender asked.

Becklund responded that she just puts “one foot in front of the other.” But since finding out that there was little the doctors could do to treat her cancer, that’s become a lot harder. “I’m trying to get stronger, but for what?” Becklund asked.

Bender let silence fill the room before speaking again. She promised to help Becklund live the rest of her life as she wanted. “Continuing everything you are on will keep you in and out of the hospital,” she said of Becklund’s medical treatment. “Stopping some of those things will help you get home.”

Honesty and support

Leanne Henry, the liver-transplant patient, wants to return to her home on Whidbey Island within a few weeks but knows that may not be realistic. Since entering the hospital for her liver problems, she has had complication after complication.

In early September, Henry was so sick that her organs were shutting down, and she was hooked to a ventilator. Doctors repeatedly told her husband that she wasn’t going to make it. Schlenker and social worker Carol Kummet asked what the family wanted to do.

“I told them that she is a mother of five and that she could struggle through this,” said her husband, Dan. “We didn’t want to give up.”

Finally, on Sept. 24, she got a new liver. But the problems didn’t end. She has suffered infections and blood loss and needed several more surgeries. The recent pain sent her to the operating room again. As Henry moved throughout the facility, Schlenker and her team have been familiar faces.

Henry said she feels she can say anything to them. Most of the time, Henry is motivated to get better, but sometimes she just wants to give up. Schlenker told Henry she was there to support her.

“You’ve had lots of ups and downs,” Schlenker said. “It’s OK to have a bad day and to be frustrated and be angry.”

Jack Brewer, a 61-year-old welder from Alaska, has had his ups and downs, too. He was airlifted to Seattle after having a massive heart attack in October. Now, Brewer is connected to an artificial heart. “That is what is keeping him going till he gets a heart transplant,” said his daughter, Amy Snow.

Kummet, the social worker, looked at Snow and her brother, Austin Brewer, and smiled. “That is only one thing that is keeping him going,” she said.

Snow said she had to Google “palliative care” when the team visited. She soon realized they were there to help the family cope with their father’s illness and to help him be more comfortable. The team makes her dad feel more like a person than a patient, she said.

Whether patients are dying or living with a serious illness, doctors are notoriously bad about having difficult conversations and listening to what patients want, said Stu Farber, who oversees UW’s palliative care.

On a recent morning, he explained to a group of fourth-year medical students that they would soon be treating very sick patients and needing to talk to them about their prognoses. The talks won’t be easy, as patients express frustration, sadness and grief. “We went into medicine to help people,” he said. “We don’t want to make people angry or to make people cry.”

For Leanne and Dan Henry, those conversations and the palliative-care group have helped.

“They have given us hope,” he said, “while everybody else was saying we didn’t have any.”

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