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WASHINGTON — A Missouri slaughterhouse is recalling thousands of pounds of beef products distributed to a grocery chain and two restaurants because the processor failed to follow federal regulations aimed at preventing mad-cow disease.

Fruitland American Meat in Jackson, Mo., is recalling 4,012 pounds of beef processed at the facility between September 2013 and April 2014, the U.S. Department of Agriculture said Thursday.

The recalled meat was packaged in 40-pound cases of bone-in rib-eye and quartered beef carcasses, and then shipped to a Whole Foods distribution center in Connecticut that serves stores in New England, and to two restaurants, in New York and Kansas City, Mo.

The USDA’s Food Safety and Inspection Service does not name restaurants associated with recalls.

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USDA inspectors discovered during a review of the company’s logs that parts of the cattle’s nervous systems may not have been completely removed as required by law.

Tissues from the nervous system of cows older than 30 months are banned from human consumption in the United States because they could be infected with bovine spongiform encephalopathy (BSE), commonly known as mad-cow disease.

Mad-cow disease is a rare, but fatal degenerative disorder that attacks the central nervous system. Humans contract the disease by eating meat contaminated with tissues from the brains and spinal cords of infected cattle.

The cattle in this case showed no signs of infection when examined by a veterinarian after slaughter, the USDA said.

Fruitland American Meat is a small facility that employs 45 people and specializes in processing grass-fed organic cattle, according to the company’s website. It also processes hogs, lamb, goats, bison and elk.

The company touts food safety on its website, stressing that all animals processed there are locally raised in open pastures.

“Knowledge of the farm-environments allow us to track the animal from birth to harvest,” the website states.

Company sales manager James Fortner did not return a request for comment.

More than 220 people have been diagnosed with mad-cow disease worldwide, primarily in the United Kingdom and France.

Only four cases have been reported in the United States.

The most recent U.S. case was confirmed this month by the Centers for Disease Control and Prevention (CDC) after laboratory tests on a patient who died in Texas.

The patient in Texas had traveled extensively in Europe and the Middle East and likely contracted the disease while abroad, the CDC said.

Consumers with food-safety questions can ask a virtual representative available 24 hours a day at or call the USDA Meat and Poultry Hotline at 1-888-674-6854, 7 a.m. to 1 p.m. Pacific time, Monday through Friday.

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