What is "digital citizenship?"

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CHICAGO — Evenings at the Svanascini home in Palos Heights, Ill., Kathy, Mike and their two teenage sons are as likely to be huddled around their laptops as they are the television set.

With Mike running a family Web development company, the Internet is an inescapable presence in their lives, and Kathy worries, like most parents these days, about how to keep her kids safe while they’re on it.

So there are rules. Kathy is “friends” with both Nick, 16, and Alex, 14, on their Facebook accounts, letting her see what they’re up to — although “I’m not allowed to comment,” she says, “and I’m not allowed to be friends with their friends.”

The boys aren’t supposed to use the in-home Wi-Fi network in their rooms, and “when we want to look at their stuff” — chat histories, websites visited — “there’s no argument,” says Kathy.

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By being proactive about Internet safety, the Svanascinis are in the forefront of modern families. Too many, experts say, worry about what their kids are up to and what might happen to them but feel they lack the expertise to do much about it.

With recent headlines about the potentially destructive effects of cyberbullying — and before that about online predators — those fears can take on an almost desperate edge. Forty-two percent of kids have been bullied online, and 30 percent have been threatened, according to i-SAFE, an Internet safety nonprofit.

But there are tools, from software to strategy to education, that can make the wild, wild Web a much safer place to visit and can give parents at least some peace of mind.

Monitoring software, some free, some paid, keeps tabs on kids and their digital lives, from the chat room to the cellphone. A step beyond that, spying software can do so surreptitiously, although not without risk to the parent-child relationship.

Basic Web management strategies — especially the long-standing one of keeping computer use out in the open — can be just as helpful, although they are challenged by the ever-growing capabilities and portability of the laptop and the mobile phone.

But probably the biggest single recommendation that comes through, in talking to experts, is a holdover from the offline world: Communicate.

“There is really nothing anyone can sell you that’s an appropriate substitute for that,” says Geoffrey Arone, whose startup company, SafetyWeb, sells the ability to monitor your child’s digital behavior.

Many parents still feel outpaced by ever-changing technology and by their children’s relative ease with all of it.

“When we come to parents,” Arone says, “there’s this alarming sense of defeatism: ‘I want to be a better parent, but I don’t know where to begin.”‘

What kids really need from their parents, says Sarah Migas, who conducts workshops on Internet safety in Illinois schools on behalf of the state Attorney General’s Office, isn’t a tutorial on how to cross-post between Facebook and Twitter. It’s the same, big-picture, Golden Rule group of lessons that good parents have always tried to provide.

“They still need the life coaching and support,” Migas says. “We don’t have to create the wheel when talking about this stuff online.”

What’s tricky about adolescents and the Web, though, is that not only do they lack experience, but their brains are not yet wired for long-term thinking. That’s exactly the opposite of how the Internet works.

“The struggle with kids is they’re not always thinking of the consequences,” says Lisa Madigan, Migas’ boss. “We pound into kids’ heads that everything you do on the Internet is public and it is permanent.”

The terminology may be changing: Many experts prefer the idea of teaching “digital citizenship” to the older one of “Internet safety.” But schools are still catching up. Only the state of Virginia mandates a detailed cyber safety and literacy curriculum for grades K-12, says Marian Merritt, Internet safety advocate for Norton, the anti-virus software company.

As with all things regarding parents, no solution fits all sizes: “One parent’s grave nightmare is another parent’s sort of, ‘Oh, well.’ Some of it depends on your perspective,” says Amanda Lenhart, director of research on teens, children and families for the Pew Internet & American Life Project.

And no solution fits all children. For an 11-year-old, the issues might be about limiting time playing games online and warning him about interacting with strangers. For that same boy four years later, who perhaps has shifted interests from gaming to girls, the warnings become about appropriate contact and privacy settings.

If you do install monitoring software, such as the free Norton Online Family program, “we recommend you do so openly. You say to your child, ‘I’m putting this on,”‘ says Merritt, of Norton. “You want to … say, ‘Look, the Internet’s like a big city, and there are areas you should not go to. And if you have problems you can come to me.”‘


Here are some places to go to learn more about keeping your kids safe on the Web:

Tips and tutelage: illinoisattorneygeneral.gov/cyberbullying, isafe.org.

Articles: safetyweb.com/parental-control-on-internet.

Research: kff.org, pewinternet.org, cyber.law.harvard.edu.

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1. Know the enemy. When she advises parents on keeping their kids safe, Sarah Migas, Internet safety specialist with the Illinois Attorney General’s Office, tells them to “look at the people their kids are talking to … talk to them about how they’re treating other people and the fact that this is a public, permanent place.”

2. Don’t be intimidated. It’s happening in a new realm, sure, but the old rules about fairness, good judgment and decency still apply. If your daughter is getting a barrage of text messages at 2 in the morning, that’s not “how kids are today”; that means it’s time for a talk.

3. “Friend” your children when they join Facebook. This allows you to get a feel for how they and their friends interact on the service (which is officially for 13-year-olds and up but has many younger members).

4. Use monitoring software, but not as a crutch. Such tools can filter out inappropriate material and keep tabs on who is contacting your children and in what context. (A list of highly rated software is elsewhere on the page.) But a child determined to do wrong can find ways around it.

5. Think hard before using spyware. Yes, software that secretly monitors keystrokes and records which websites are visited can tell you things your teen doesn’t want you to know. But what do you do with that information once you have it?

6. Keep family computers in public places. This is an old rule, but a great one. In any realm, opportunity is a big contributor to misbehavior.

7. Drill your children on the idea of the “digital footprint.” The long-range consequences of online behavior rarely occur to kids. They need to have it drilled into them that they won’t always want to be known for their profane opinion about, say, Miley Cyrus. It could cost them a job someday.

8. Maintain access to accounts. A good rule: For children to maintain phone and computer privileges, parents have the right to check in on what they’re up to whenever requested. What’s put up online is, to a sometimes shocking degree, public information and should not be kept private from the people who care most.

9. Consider time limits. Learning to manage the Web’s distractions is a skill that will help them not just to get homework done, but to function effectively in college and, believe it or not, at the workplace. Monitoring software can help in this.

10. Communicate. Do it early and do it often. Keep on doing it. Being safe in the digital world needs to be an ongoing conversation, not a one-time event.

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A sampling of the parental monitoring services that earned at least 4 stars (out of 5) from PC magazine:

SafetyWeb: Monitors children’s publicly available accounts, such as Facebook and Twitter, and can instantly send back reports on potentially troublesome language or anomalous activity, such as new contacts. With access to “family-plan” accounts, it can also report on frequent phone contacts and new usage patterns. Cost: $10 per month.

Norton Online Family: This free service tracks when kids log in to social networks, how much time they spend on the computer, where they go and whether they’re entering information parents have prohibited, among other features. Rather than rigid control, the emphasis is on parent-child communication.

Net Nanny 6.5: This is PC’s “Editors’ Choice” for its sophisticated handling of most things parents look for, including the ability to continue to block inappropriate content even when kids try clever workarounds. Analyzing content in real time, it also blocks profanity on otherwise OK Web pages. Cost: $39.99.

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