My mom and I went to an all-day event at EMP. We stopped at the Space Needle first. What a striking difference between the staffs at these two tourist destinations! At EMP, we were...

Share story



As we’re all frantically gift-returning, readers share stories of their best customer service moments of 2004. What rings in your new year? Contact Rant and Rave: rantandrave@seattletimes.com or 206-464-3279.

— Lisa Heyamoto, Seattle Times staff reporter

As we’re all frantically gift-returning, readers share stories of their best customer service moments of 2004. What rings in your new year?


From top to bottom


My mom and I went to an all-day event at EMP. We stopped at the Space Needle first. What a striking difference between the staffs at these two tourist destinations! At EMP, we were misdirected by someone at the info booth, who sent us to the wrong line, and the Turntable restaurant seemed to be strangely lacking in waitstaff. Then my mom (who had traveled from the Olympic Peninsula) excitedly rushed up to the gift shop to discover it looked closed. Contrast this with the friendly and informative cashier in the Space Needle gift shop who “sold” us on a quick trip to the top before our EMP experience. Everyone at the Needle was friendly, wanted to answer questions and make sure we had fun.

Most Read Stories

Unlimited Digital Access. $1 for 4 weeks.


Hard to swallow


A big rant to the patron and the employee at Jamba Juice. Sure, the patron got a free smoothie, but I’ll bet a dozen smoothies that the employee didn’t pay for that person’s smoothie herself. When she said “no charge this time,” she was giving away something she didn’t own. If the world were full of people like her, no employer would feel comfortable with hiring folks.


A gem of a gesture


I’m raving about Terry at the Northgate Weisfield Jeweler’s store. His goodwill gesture saved me from months of kicking myself, and renewed my belief that good customer service is not a thing of the past. Thank you!


A real charm


I went to the Queen Anne Tully’s to see if I could find an Athena bracelet for my daughter. It seems that all the kids at school were wearing them and she had misplaced hers. First, the young lady told me that the promotion had ended. Then the young man tried calling the Capitol Hill store only to find out that they, too, had sold out. I shared the unfortunate episode of how my daughter misplaced hers with the young lady while the call was being placed. When he came to tell me I was out of luck, she took hers off and insisted that I take it for my daughter. It truly brought me to tears. When I told my daughter how I got it, she was overwhelmed with gratitude. Please thank this young lady for being so amazingly generous and let her know how huge an impact it made on our whole family!