Everyone at work knows how to use the phone, but maybe not correctly. Here are some basic tips that can improve your effectiveness. Do: Identify yourself, first...

Share story

Everyone at work knows how to use the phone, but maybe not correctly.

Here are some basic tips that can improve your effectiveness.

Do:

Identify yourself, first and last name, plus the name of your company.

Most Read Stories

Unlimited Digital Access. $1 for 4 weeks.

Ask the other person if this is a convenient time to talk before launching into your tale.

Smile when you talk.

Give callers your full and undivided attention.

Change your answering-machine message if you’re going to be away.

Keep phone appointments as you would those in person.

Leave your name and phone number at the beginning of messages you leave for others.

Assume that other people can hear and are listening to your end of the call.

Eliminate distracting background noises.

Teach proper phone etiquette to all employees who answer calls from clients and customers.

Don’t

Use profanity.

Eat, drink or chew gum.

Interrupt or talk over the other person.

Chew people out over the phone or use voicemail to leave news that is best delivered in person.

Read e-mail, shuffle paperwork or otherwise try to multitask while on the phone.

Interrupt your conversation just because someone stops by.

Answer calls on speaker phone.

Put people on hold without asking their permission.

Leave voicemails more than 30 seconds long.