Dear Coach: Some of the computer requests that potential employers ask for on their Web sites are beyond my technical abilities. I prefer to send...

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Dear Coach:

Some of the computer requests that potential employers ask for on their Web sites are beyond my technical abilities.

I prefer to send my résumé as an attachment, but some companies won’t even open them.

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I’d follow their orders, but I’m afraid I’ll mess up everything. What can someone who is computer-illiterate do?

Carol Kleiman:

Become computer-literate. Ask someone to help you. That’s what I do.

Dear Coach:

I am an African-American woman who has a very professional demeanor. In the past couple of years, I’ve decided to wear a natural hairstyle.

I don’t have dreadlocks: I wear my hair in neat, nontraditional styles. Do you feel that prospective employers will be turned off by my hair?

CK:

If they’re turned off, it’s a form of race discrimination.

In the past, employers who have ruled out potential employees and current workers because they wear dreadlocks or Afros have been found guilty of breaking anti-discrimination laws.

So wear any style you want. Your hair is your hair.

Dear Coach:

At a recent interview, I was taken by surprise when I was asked what would I do if I did not get the job offer.

I mumbled something about being very disappointed.

But now I wonder how I should have responded to that, and what was the interviewer after?

CK:

It’s an obnoxious question, and its aim is to see how you respond to a challenge.

Your reply was half-right: You should indeed say that you would be very disappointed, but add that they would be losing an extremely qualified, competent and highly skilled employee.

E-mail questions to Carol Kleiman at ckleiman@tribune.com. Distributed by Knight Ridder/Tribune Business News.