Nordstrom apologized and said it’s fixed its website after online shoppers looking to score bargains during the department store’s big anniversary sale instead faced glitches. In some cases, shoppers saw their virtual carts emptied at checkout.
The company tweeted early Thursday afternoon apologizing “for the inconvenience experienced on Nordstrom.com, and saying that the “site issue has been resolved.”
A Nordstrom spokeswoman added Thursday that the company is offering its Nordstrom credit and debit cardholders 10 points per dollar spent on anniversary sale purchases made on July 13 and 14, in recognition of the “inconvenience they may have experienced.” (Usually, Nordstrom credit and debit cardholders get two points per dollar spent. Once customers accumulate 2,000 points, they get a $20 Nordstrom Note to spend on anything at Nordstrom stores.)
The sale was set to start July 21 and end August 6, but Nordstrom cardholders were offered “early access” starting Thursday.
Frustrated shoppers took to social media to vent, with one saying it was “unbelievable” that Nordstrom wasn’t ready to handle the traffic on such a big shopping day.
Last month members of the Nordstrom family said they would consider buying out the 70 percent of the company’s stock that they don’t already own.