Q: I have a Toshiba Satellite laptop and we have a wireless network. Since we started using our new Comcast modem several months ago, I have had problems getting connected to the Internet.
At first, I had to click on an icon several times to get connected. Now, when I leave my computer on overnight, I cannot log on to Internet Explorer without restarting my computer. Once it’s restarted, everything seems to work fine, until the next morning when it tells me it cannot connect. The other computers on our network work fine and have not experienced this problem.
I’ve had the Geek Squad remotely check things out, and they cannot find anything to cause this problem. And I took it into the store for a checkout and everything worked fine because they had just rebooted the computer.
My question: Do you think the problem is related to the carrier, or could there be hardware on my machine that is not working and should be replaced? Or are there other things we could do to try and solve the problem?
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A: Since your other computers aren’t having the problem, yes, I’d agree that it’s an issue with the Toshiba laptop and not a problem with Xfinity or the router.
The most likely cause of your problem is that the wireless network interface card on that computer is not properly configured to make a connection when the computer comes out of sleep mode.
To check this, go to the Control Panel and launch the Device Manager. When Device Manager opens, click on Network Adapters and then select your wireless adapter. In the dialog box that opens, click on the Power Management tab and see if the box next to “Allow the computer to turn off this device to save power” is checked. If it is, uncheck it.
If that doesn’t solve the problem, you could configure your computer not to go to sleep, though that would not be very green.
Q: Can Outlook Express email be saved? I have Windows XP on my older computer with Outlook Express. My newer computer has Windows 7. Windows 7 does not receive OE emails.
I have more than 15 years of emails and need to keep them, mostly for business purposes. I can get a new email address for the newer computer and advise my clients to use the new email address, but how can I keep the OE emails? Should I keep the older computer just for the emails?
— Don Taniguchi
A: It’s true that Outlook Express won’t run on Windows 7. And it really doesn’t make sense to keep an old computer running just for an old email program.
Fortunately, you can export your old Outlook Express mail and bring it into either Outlook, Windows Live Mail or a third-party program. While the process for exporting the data from Outlook Express is the same regardless of what program you are going to bring the messages into, the specific instructions for importing vary somewhat depending on which client program you’re importing to.
For Outlook, you need to copy certain files from the old computer to the new computer.
1. In Outlook Express, click on the Tools menu and select Open and then the Maintenance tab.
2. Click on Store Folder and then write down the entire path displayed.
3. Using Windows Explorer, browse to the location you wrote down. You may need to modify the view in Windows Explorer to display hidden folders.
4. Copy the entire folder to removable media and then copy it to your new computer. It doesn’t matter where you put the folder on the new computer.
5. On the new computer, in Outlook, click on the File menu and then select “Import and Export.” Select “Import Mail and Addresses” and then click on Next. When offered the choice, select Outlook Express and follow directions to complete the importing process.
Questions for Patrick Marshall may be sent by email to firstname.lastname@example.org or email@example.com, or by mail at Q&A/Technology, The Seattle Times, P.O. Box 70, Seattle, WA 98111. More columns at www.seattletimes.com/