Microsoft Corp. said today that it was recalling 14.1 million power cords for its Xbox game console because they can be a fire hazard.
SEATTLE — Microsoft Corp. said today that it was recalling 14.1 million power cords for its Xbox game console because they can be a fire hazard.
The Redmond software company said fewer than one in 10,000 of its Xbox consoles have the problem, and added that 30 customers have reported fire damage.
Seven Xbox users burned their hands, while 23 reported smoke damage or damage to their carpets or entertainment centers.
Peter Moore, a corporate vice president with the company’s home and entertainment division, said it was difficult to say how long the company had known about the problem. But he said Microsoft had spent the last several months gearing up for the recall announcement, by producing more power cords and making other arrangements.
Microsoft has been selling the Xbox since November 2001.
Everywhere except Europe, the recall affects Xboxes manufactured before Oct. 23, 2003. In Europe, it affects those manufactured before Jan. 13, 2004.
Overall, the recall affects about 70 percent of the approximately 20 million consoles sold.
Customers can order a free replacement cord by going to the game console’s Web site, www.xbox.com. Until a new power cord is delivered, the company is recommending that Xbox users turn off their game players while not in use.
Moore declined to say how much the recall will cost the company.
Microsoft shares were down 13 cents, or less than 1 percent, to $25.66 in midday trading on the Nasdaq Stock Market.