ChoicePoint, under fire for being duped into allowing criminals to access its massive database of personal information, said yesterday that...
ATLANTA — ChoicePoint, under fire for being duped into allowing criminals to access its massive database of personal information, said yesterday that consumers in all 50 states, the District of Columbia and three U.S. territories may have been affected by the breach of the company’s credentialing process.
The data warehouser also announced plans to rescreen 17,000 business customers to make sure they are legitimate.
ChoicePoint listed how many warning notices it has sent to residents of each state.
Alaska: 251 Arizona: 1,730
California: 34,114 Idaho: 3,216
Montana: 107 Nevada: 739
Oregon: 1,947 Utah: 986
“All I can tell you is our number is roughly 145,000, and we know that we’re over-notifying,” ChoicePoint marketing director James Lee said. “There will be duplications in there.”
Last week, attorneys general in 38 states demanded ChoicePoint inform all affected consumers that they might be vulnerable to identity theft amid concerns the company was foot-dragging. Other officials have also become involved, with two U.S. senators calling for hearings and stepped-up regulations to protect consumers.
ChoicePoint said any business that is not publicly traded or not a government agency will have to be recredentialed to use its services.
The Alpharetta, Ga.-based company said it has hired a retired Secret Service agent to help revamp its verification process. It also has paid for a one-year subscription to a credit-monitoring service for each of the 144,778 people the breach may have affected.
• Check your credit report. Seeing all of the credit accounts open in your name can help you spot identity theft. Here’s help:
• Don’t give your Social Security number unless absolutely necessary.
• Don’t carry your Social Security card, passport or birth certificate in your wallet. Carry as few credit cards as possible, and photocopy them to make canceling easier if your wallet is lost or stolen.
• Rip up paper containing personal information before throwing it away.
• Mail checks and other critical correspondence in a secure postal-service box, not your personal mailbox.
• Never give out personal information over the phone to a stranger who calls you.
• When shopping online, buy from reputable sites and pay with one credit card (that has zero liability, such as Visa), a smart card or other card with a limited amount of credit, or a secure payment service, such as PayPal.
• Review your credit-card statement every month.
Which of your behaviors put you at risk? Take a quiz
If your identity has been stolen
• File a police report and get a copy to give banks and credit-card companies that require proof.
• Cancel your credit-card accounts and get new ones that are password protected. Close any accounts that have been opened in your name.
• Contact the fraud department of any of the three major credit-reporting bureaus and have them place a fraud alert on your credit file.
• If your Social Security number has been used, notify the Social Security Administration’s Office of the Inspector General.
• File a complaint with the Federal Trade Commission’s Consumer Response Center.
The company said the smallest number of possible victims — two — was in the U.S. Virgin Islands, while the largest number — 34,114 — was in California.
In Washington, 3,189 residents are getting warning notices, the company said. It released a state-by-state breakdown yesterday. People in Puerto Rico and Guam also may have been affected.
Formed in 1997 as a spinoff of credit-reporting agency Equifax, ChoicePoint has 19 billion public records in its database at its suburban Atlanta headquarters, including motor-vehicle registrations, license and deed transfers, military records, names, addresses and Social Security numbers.
“It will involve the revalidation of any information they previously provided as well as requests for additional information,” Lee said. “Certain customers will receive site visits, but I can’t be more specific than that because we don’t want to reveal too much.”
He said it could take up to 60 days to recredential the affected customers.
Once recredentialed, those customers will no longer get access to consumers’ Social Security numbers, dates of birth and driver’s license numbers unless they are sponsored by a public company or government agency, Lee said.
The company said in a statement that it is seeking to “remove information in those segments where organized crime fraud is likely to occur.”
The customers affected represent less than 5 percent of the company’s $900 million in annual revenue.
The company acknowledged last week that thieves apparently used previously stolen identities to create what appeared to be legitimate businesses seeking ChoicePoint accounts. The thieves then opened up 50 accounts and received volumes of data on consumers, including names, addresses, Social Security numbers and credit reports.
The ring, which operated for more than a year before it was detected, used the information to defraud at least 750 people, according to investigators in California.
Like any business that opens an account with ChoicePoint, the suspect companies were given an access code and password that allowed them to use ChoicePoint’s database.
ChoicePoint says it puts applicants for accounts through rigorous protocols such as verifying business licenses and individual’s names and background checks.
In this case, the thieves — posing as check-cashing companies or debt-collection firms — provided business licenses that appeared to be legitimate and used the names of real people with clean criminal records.
The company caught on later by tracking the pattern of the searches the suspects conducted.
The company learned of the problem in October but did not notify those customers who were possibly affected until this month because authorities did not want to jeopardize their investigation.