Q: I recently purchased Windows Office 2010, and there's a problem with email that I just can't solve. I've always been able to open, edit...
Q: I recently purchased Windows Office 2010, and there’s a problem with email that I just can’t solve. I’ve always been able to open, edit, save, and return Word documents to the sender without having to save the document to my computer. I’ve noticed that I can still do that if the document was created in Word 2007, but not with files created in Word 2010.
I’ve gone to the Microsoft Forum and the question was asked there with no resolution. How do I make changes to a Word 2010 attachment within a received Outlook email, save, and email back without saving to my computer?
— Brian Bigler, Lynnwood
A: Actually, that change was made intentionally. Apparently, a lot of people were editing attachments thinking the results were being saved locally and they weren’t. So that was made the default.
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Anyway, there is a workaround. If you put the email message into edit mode you can edit the attachment and save changes back to the original attachment on the email message.
OK, so how do you put the email message into edit mode? Click on the File menu, then select Options. Select Customize Ribbon and then use the drop list to choose “Commands not in the ribbon.” Find the “Edit Message” tool and copy it over to a custom group in the right-hand panel.
The Edit Message option should now appear in the message menu bar when there is an attachment. After you open the message, but before you open the attachment, click on Edit Message.
The trick is that you need to remember to save the attachment when you’re finished making changes and you need to save changes to the email message.
Q: I’m running Windows 7 on a new Hewlett-Packard PC. Two to three times a day my screen will freeze up and then go black for 2 to 3 seconds. It then comes back on with a box in the lower section stating “AMD driver not responding.” Is there anything I can do to eliminate this?
— Jim Fridlund
A: If the computer is new, it should still be under warranty, so you may just want to punt the problem to HP.
Otherwise, the most likely cause of the problem is that the graphics driver has either been corrupted or is out of date. The first thing I’d do is download the most recent drivers for your graphics adapter, install them and see if the problem is resolved. If not, it’s most likely a hardware problem with the graphics adapter.
Before buying a new one, however, try borrowing a graphics adapter from another computer and give it a try.
Q: I have a Hewlett-Packard G60 laptop, a few years old, running Windows 7. A few weeks ago the screen started flickering. It was inconsistent, flickering steadily for a while, then stopping, etc. Reboots didn’t help. It was usable but unpleasant.
Lately it has flickered steadily and is quite dark, barely usable. Just as I am typing this message, it has become almost normal. When it is dark and flickering, pulling on the right side of the screen and pushing on the left side, bending the screen a bit, lightens it up. It goes back to the dark flickering when the pressure is released.
It just now went almost black. I could still see this note but barely. Closing and opening the lid turned the lights back on.
Any idea what’s going on?
— Steve Simons
A: Sounds to me like a connection issue. If that’s the only problem you’ve been having, it’s probably worth having a repair shop take a look.
Q: How do I reinstall Outlook Express?
— Gene Dolan
A: It comes with Internet Explorer, at least up through version 6.0. You’ll find links here for downloading: support.microsoft.com/kb/307295.
Bear in mind, however, that Outlook Express won’t work with Windows Vista or Windows 7.
So if you upgrade your operating system, you’ll want to switch to another email client. The free offering from Microsoft is Windows Live Mail.
Questions for Patrick Marshall may be sent by email to email@example.com or firstname.lastname@example.org, or by mail at Q&A/Technology, The Seattle Times, P.O. Box 70, Seattle, WA 98111. More columns at www.seattletimes.com/