Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer.
A few options exist, however, to help consumers deal with a product or service complaint.
A wide range of websites feature consumer-complaint information, from general complaint-filing guidelines to product-service specific areas and seeking legal assistance.
Here are just a few of the websites:
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AirSafe.com: Lays out how to go about filing a complaint about airline service. www.airsafe.com/complain/complain.htm
Better Business Bureau: Accepts complaints from consumers in a variety of areas, including new cars and identity theft. http://www.bbb.org/us/Consumer-Complaints/
Federal Trade Commission: Provides “Complaint Assistance” for consumers. http://www.FTCComplaintAssistant.gov/
Lawyers.com: Features guide for finding legal help with consumer problems. http://consumer-law.lawyers.com/Finding-Legal-Help-for-Consumer-Issues.html
Food and Drug Administration (FDA): Site to report problems with food or medical products. www.fda.gov/opacom/backgrounders/problem.html